Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Police Officer (Lateral Transfer)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Police Officer (Reemployed Annuitant)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Police Department of the Supreme Court of the United States is offering a term position to FERS and CSRS retirees. The position comes with a dual compensation offset waiver, allowing reemployed annuitants to earn their full salary and annuity without penalty.

Research Manager, Defense Policy and Arms Control Section

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Congressional Research Service is seeking a Research Manager for the Defense Policy and Arms Control Section. The position requires a Top Secret clearance and is located in the Washington DC Metropolitan area.

Supervisory General Attorney (Tax)-Branch Chief

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of Chief Counsel IRS is seeking enthusiastic individuals to serve taxpayers fairly and with integrity. The agency provides correct and impartial interpretation of internal revenue laws and high-quality legal advice and representation.

Deputy Assistant Secretary for Human Resources

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in the Department of Health and Human Services HHS Office of the Secretary OS Office of the Assistant Secretary for Administration ASA.

Police Officer (Entry-Level)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a fulltime position with the Police Department of the Supreme Court of the United States in Washington DC, with a maximum base salary at the Sergeant rank.

Police Officer (Lateral/Certified)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Police Department of the Supreme Court of the United States is hiring a full-time police officer with a salary range of $81,552 to $139,419. The position is open to applicants with at least one year of full-duty service as a federal, state, or municipal law enforcement officer.

Quality Assurance Specialist (Project Quality Assurance) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 30, 2024

The position is with the Quality Assurance Team in the Office of Engineering of Western Federal Lands Highway Division. The position will be responsible for development, implementation, and monitoring of the Project Delivery Quality Assurance PDQA Plan for the delivery of roadway construction projects and engineering services.

QUALITY ASSURANCE SPECIALIST (AEROSPACE)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply.

Vice President, Office of Catalytic Investments

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the Office of Catalytic Investments, leading and managing the office of the US International Development Finance Corporation.

General Attorney (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The US Department of Commerce is seeking Senior Transaction Counsels for the Office of the Chief Counsel for Semiconductor Incentives. The position will report to the Chief Counsel and is located in Washington DC.

Police Officer

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The United States Capitol Police safeguards the US Congress and its employees, protecting them from crime and terrorism, to ensure a safe and secure environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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