Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Associate Special Counsel, General Law Division (GLD)

Company: Other Agencies and Independent Organizations - Office of Special Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The job posting is seeking an experienced attorney and leader to serve as the Associate Special Counsel of the General Law Division. The role involves leading various units and requires exceptional legal advocacy skills.

Attorney Advisor (Environmental)- Public Notice Flyer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Commerce is seeking attorneys with environmental law experience to assist in the implementation of the CHIPS Incentives Program and provide advice on complex issues.

CONTRACT SPECIALIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

IT PROJECT MANAGER (PLCYPLN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply.

​​Supervisory Industrial Specialist​ (​Chief Executive Officer,Federal Prison Industries)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in the Senior Executive Service, but SES Veterans preference does not apply.

Interdisciplinary: Lead Economist/Lead Operations Research Analyst (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is in the Office of Transportation Policy Studies Federal Highway Administration FHWA. The employee serves as the Regulatory Impact and BenefitCost Analysis RIBCA Team Leader and reports to the Director of the Office of Transportation Policy Studies.

Interdisciplinary Supervisory General Engineer/Physical Scientist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The DOE Clean Energy Corps is seeking a Physical Science and Engineering Director to lead the physical science and engineering support for clean energy demonstration projects.

Police Officer (Reemployed Annuitant)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

EMERGENCY RESPONSE DISPATCHER

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Chief Compliance Standards and Risk Officer

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington DC

Posted Sep 30, 2024

ATF is a law enforcement agency that protects communities from violent crimes and partners with communities to safeguard the public.

Locum Tenens Job in WA for Obstetrics/Gynecologist CPH# JOB-2980499

Company: CompHealth

Location: Moses Lake, Washington

Posted Sep 30, 2024

CompHealth offers comprehensive services for OB/GYN locum tenens in Moses Lake, Washington. They handle credentialing, travel, housing, and provide better pay with weekly deposits. They also offer malpractice coverage and a user-friendly online portal for assignment details. Their specialized recruiters ensure every detail is taken care of.

Supply Technician

Company: Department of the Navy - U.S. Pacific Fleet

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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