Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Physician - Psychiatrist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 30, 2024

A physician in the psychiatry service provides a wide variety of general and specialized psychiatric services through Behavioral Health of the Walla Walla VAMC.

Operations Research Analyst

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a job posting for a nonbargaining unit position in the Department of Homeland Security Immigration and Customs Enforcement Office of Investment and Program Accountability in Washington, D.C.

HR Specialist (Employee Benefits/Payroll)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This job posting is for a position in the Office of Managing Director OMD Human Resources HR Payroll Benefits Service Center PBSC Federal Communications Commission FCC in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Director, Office of Logistical Services

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The United States Capitol Police safeguards Congress and its employees, protecting them from crime, disruption, and terrorism, to ensure a safe and secure environment.

Director of Legislative Affairs

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The United States Capitol Police safeguards Congress and its employees, protecting them from crime, disruption, and terrorism, to ensure a safe and secure environment.

SECURITY GUARD

Company: Department of the Navy - Commander, Navy Installations

Location: Oso, Washington Oso, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

PATHWAYS STUDENT INTERN (Civil Engineer)

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 30, 2024

This is a Student Internship position under the Pathways Internship Program. To qualify, you must be a continuing student enrolled or accepted for enrollment for the current or upcoming semesters. You will be required to provide documentation to support eligibility.

EMERGENCY RESPONSE DISPATCHER

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

INTERDISCIPLINARY

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Seattle, Washington Seattle, Washington

Posted Sep 30, 2024

The job posting is for a technical specialist position in the Department of the Army, evaluating and resolving sampling and analysis programs for dredging and disposal permit applications.

Deputy Director of Visitor Services

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Capitol Visitor Center is looking for a Deputy Director of Visitor Services. The role requires a visionary leader who can plan and develop programs, and champion online visitor experiences using innovative technology and collaboration.

Operations Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 30, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Operations Research Analyst

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This is a job posting for a nonbargaining unit position in the Department of Homeland Security Immigration and Customs Enforcement Office of Investment and Program Accountability in Washington, D.C.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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