Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Information Systems Specialist, CG-301-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Administration in Arlington VA of the Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and reports.

Systems Accountant

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Bureau of Engraving and Printing within the Accountability Systems and Compliance Division. As a Systems Accountant, you will receive assignments to develop broader knowledge and skills.

Educational Technician (Education Technician)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Sep 29, 2024

The agency fosters a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into their communities. Their diverse and innovative workforce creates a strong foundation of safety and security through principles of humanity and normalcy.

Contract Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate for this position has experience executing and administering complex contract actions under tight deadlines for commercial and noncommercial services.

MGMT AND PROGRAM ANALYST (FORMULATION)

Company: Department of Homeland Security - Customs and Border Protection

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is with the Department of Homeland Security within US Customs and Border Protection Air and Marine Operations Budget Formulation located in Washington DC.

Financial Analyst

Company: Department of Commerce - National Institute of Standards and Technology

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This notice is issued under directhire authority in response to the Creating ful Incentives to Produce Semiconductors CHIPS Act of 2022 for which NIST has a critical hiring need.

Conservator

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums and a collection of 148 million specimens and artifacts. Its mission is to promote understanding of the natural world and our place in it.

Grants Management Specialist

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the US Department of Labor's Employment and Training Administration, responsible for providing grants management services to grantmaking agencies.

Supervisory Program Management Specialist

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for a Supervisory Program Management Specialist in the Office of Facilities and Environmental Quality within the Department of Commerce.

Budget Analyst

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Bureau of Conflict and Stabilization Operations anticipates and responds to conflict that undermines US national interests by focusing on strategic prevention, conflict resolution, and security sector stabilization.

Management Assistant

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job description is for a Management Assistant at the GS03447, responsible for managing the office and assisting staff.

Chief Environmental Programs USACE

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

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Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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