Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Engineering Technician (Electrical)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is for an Engineering Technician in Transmission Services, performing engineering design and implementation to support BPAs electrical transmission systems and facilities.

Engineering Technician (Electrical)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is for an Engineering Technician in Transmission Services, performing engineering design and implementation to support BPAs electrical transmission systems and facilities.

Lead Library Technician (Copyright)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a nonsupervisory bargaining unit position located in the InProcessing Section Material Control and Analysis Division Office Assistant Register and Director of Operations Copyright Office.

Fellow (Director's Financial Analyst)

Company: Other Agencies and Independent Organizations - Consumer Financial Protection Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Bureaus Directors Financial Analyst Program is a two-year rotational analyst program that gives recent college graduates the opportunity to work with senior-level executives on critical issues in consumer financial markets.

Utility Systems Repairer-Operator Leader

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in Smithsonian Institutions Office of Smithsonian Facilities. The incumbent serves under the general supervision of the Utility Systems RepairerOperator USRO Supervisor and performs a variety of technical and leadership duties.

Health Technician (Medical Assistant)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The Health Technician in Specialty Care Clinics provides direct patient care and support in specialty clinics.

Training and Program Development Specialist

Company: Department of Justice - Community Relations Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a Training and Program Development Specialist in the Office of the Director, reporting to the Director of Training and Program Development. The job involves national training and program initiatives for the Community Relations Service.

Supervisory International Relations Officer

Company: Department of Labor - Bureau of International Labor Affairs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job description for a Supervisory International Relations Officer includes managing a division and policy activities, with a 5-day minimum onsite work requirement.

Archives Specialist

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The White House Liaison Division provides technical assistance to White House staff on records creation, management, and disposition of Presidential records.

AIRCRAFT ELECTRICIAN

Company: Department of the Navy - Naval Air Systems Command

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The purpose of this position is to assist full performance meatcutters by performing simpler tasks when processing beef, pork, veal, and lamb into retail and ready-to-eat cuts for sale to patrons.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 29, 2024

Store Associates work in retail areas of Defense Commissary Agency stores, performing various duties such as handling and stocking items, and checking out customer purchases.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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