Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Budget Analyst (Scorekeeping)

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CBOs Budget Analysis Division is seeking an analyst to work in its Scorekeeping Unit, which coordinates cost estimates for annual appropriation bills and prepares reports for Congress.

Director, Office of Communications and Innovation

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of Inspector General OIG is committed to detecting and preventing fraud, waste, and abuse within the US Agency for International Development USAID, and provides oversight of several organizations.

Powered Support Systems Mechanics

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The Public Works Directorate at Joint Base Lewis-McChord Washington leads the industry in providing exceptional infrastructure resource and facility management services.

Cook

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The position is located in the Nutrition and Food Service of the MannGrandstaff Veterans Medical Center. The primary purpose of the Cook WG4 is to prepare nutritious high quality meals for service to the Veterans.

Security Specialist

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Security Specialist is responsible for maintaining electronic security systems in Board facilities, ensuring proper functioning at all times.

Registered Nurse - Urgent Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of appointment.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The announcement is for a job opening in the Office of the Under Secretary for Civilian Security Democracy and Human Rights Office to Monitor and Combat Trafficking in Persons JTIP. The job will be filled through the Direct Hire Authority, and applicants who meet the qualification requirements will be considered.

Natural Resource Specialist

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Waterville, Washington Waterville, Washington

Posted Sep 29, 2024

The position is located within the Natural Resource Conservation Service NRCS United States Department of Agriculture USDA Washington State Office. The incumbent performs duties related to carrying out a coordinated natural resources conservation program.

Senior Financial Economist, CG-0110-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Depositor and Consumer Protection Policy and Community Analytics Section Headquarters Office in Washington DC of the Federal Deposit Insurance Corporation.

Budget Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent serves as the Budget Director, responsible for directing a team of analysts in the formulation and execution of USAGMs budget and grants management.

Health Technician (Dermatology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Medical and Surgery Dermatology Health Technician provides assistance during Dermatology surgical procedures and patient consultations. The incumbent will participate in the planning and implementation of complex procedures under supervision.

Fuel Distribution System Worker

Company: Department of the Navy - Naval Supply Systems Command

Location: Manchester, Washington Manchester, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of potential vacancies in DoD facilities. Applicants must follow the directions in the How to Apply section to be considered.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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