Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Emergency Management Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate will have experience developing situation reports and be comfortable working in a high-paced and dynamic environment.

Training Specialist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is part of the Department of Energy's Office of Intelligence and Counterintelligence, responsible for intelligence and counterintelligence activities throughout the DOE complex.

Human Resources Specialist (Performance Management), MC-0201-4C

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington DC

Posted Sep 29, 2024

The position is located in the Human Resources Management Division within the Department of Administration and Finance. It is pay band 4C, equivalent to GS11.

Policy Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position serves as a Policy Analyst in the Office of Global Transactions within the Department of the Treasury's Office of Investment Security. The position will support efforts focusing on national security risks from global transactions.

Mission Support Specialist (Front Office)

Company: Department of Homeland Security - Customs and Border Protection

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is with the Department of Homeland Security within US Customs and Border Protection US Border Patrol US Border Patrol Headquarters Chief of Staff Information Coordination Branch located in Washington DC.

Pharmacist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

This job posting is for a position at the Naval health Clinic Oak Harbor Washington. The work involves a range of services and assignments in clinical and pharmaceutical care and treatment. The posting mentions potential incentives and advanced leave accrual.

SUPV IT SPEC (NETWORK)

Company: Department of the Air Force - Air National Guard Units

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This is a job posting for a Washington Air National Guard Title 32 Excepted Service Non-Bargaining Unit Technician position. The job is advertised as an officer position and requires a resume with original words.

Senior Policy Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Senior Policy Advisor will support efforts focusing on national security risks from global transactions, particularly those related to sensitive technologies and products crucial for military intelligence, surveillance, or cyber capabilities of countries of concern.

Medical Instrument Technician (Diagnostic Ultrasound)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Sep 29, 2024

The incumbent performs standard and complex ultrasound examinations, evaluates urgency, and manages patient flow. They maintain records and imaging files.

Environmental Protection Specialist

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission is ranked as one of the best places to work in the federal government. This Environmental Protection Specialist position is located in the Office of Energy Projects.

Digital Initiatives Librarian

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a fulltime position with the Library at the Supreme Court of the United States in Washington DC. The job opportunity announcement will automatically close if the limit of 200 applicants is reached prior to the closing date.

Client Communications Specialist

Company: General Services Administration - Office of Strategic Communication

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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