Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Deputy Assistant Attorney General

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Deputy Assistant Attorney General.

International Relations Specialist

Company: Department of the Interior - Bureau of Safety and Environmental Enforcement

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Bureau of Safety and Environmental Enforcement (BSEE) promotes safety, protects the environment, and conserves resources offshore through regulatory oversight and enforcement.

ENGINEERING TECHNICIAN (CIVIL)

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Ephrata, Washington Ephrata, Washington

Posted Sep 29, 2024

The position provides engineering assistance to apply and maintain conservation practices in Washington state.

Pharmacy Technician (Anticoagulation)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The pharmacy technician clinical specialist position performs clinical and administrative support for specialized areas of clinical pharmacy practice, including anticoagulation and primary care services.

Supervisory Electronic Technician (Fire Systems Branch)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Smithsonian Facilities Office of Facilities Management and Reliability. The Life Safety Group assures the reliable operation and servicing of diverse electronic devices and equipment.

Bartender NA-05

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The FMWRC mission is to create and maintain FIRST CHOICE MWR products and services for Americas Army. This position is located with MWR Central Catering.

Senior Social Worker (HCHV Grant and Per Diem Liaison)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Senior Social Worker provides comprehensive social worker services to Veterans and their families at the Washington DC VA Community Resource and Referral Center.

Staff Assistant

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The position is located in the Architect of the Capitol Office of the Chief Executive Officer for Visitor Services. The candidate serves as the principal Staff Assistant to the CEO and provides administrative services to the Deputy CEO and the entire operation of the Capitol Visitor Center.

Senior Social Worker (HUD/VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The HUDVASH Senior Social Worker provides Clinical Case Management services for chronically homeless Veterans. The goal is to obtain housing stability through the Housing and Urban Development Department OF Veterans Affairs Supportive Housing Program HUDVASH and Housing Choice Voucher HCV program or Tenant Based Vouchers.

Project Finance Specialist (Relationship Manager)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is part of the US International Development Finance Corporation DFC Office of Small Business and Financial Services. As a Project Finance Specialist Relationship Manager, you will be responsible for coordinating with financial intermediaries, institutions, and stakeholders to implement and monitor financial relationships and recommend partnerships and products to maximize utilization and development impact and complement existing portfolio.

Economic Assistant (Part-time)

Company: Department of Labor - Bureau of Labor Statistics

Location: Moses Lake, Washington Moses Lake, Washington

Posted Sep 29, 2024

The Bureau of Labor Statistics (BLS) is an independent national statistical agency that collects, processes, analyzes, and disseminates essential statistical data to the American public, US Congress, other federal agencies, state and local governments, business, and labor.

Air Conditioning Equipment Mechanic Assistant Supervisor

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Air Conditioning Equipment Mechanic Assistant Supervisor assists the supervisor with technical and administrative supervision over workers performing air conditioning AC mechanical work.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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