Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Licensed Professional Mental Health Counselor (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Project Oversight Specialist, CG-1101-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position provides support in construction, alterations, and major repair projects in the FDIC's Division of Administration.

Supervisory Logistics Management Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate for this position will serve as a senior level Logistics Management Specialist who will identify specific requirements for money, manpower, facilities and services needed to support day-to-day disaster operations.

Public Affairs Specialist, NB-1035-V

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job involves collecting, developing, and preparing content for OCC's media relations program and public affairs events.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Senior Social Worker (HCHV) Health Care for Homeless Veterans (CRRC)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CRRC Social Worker provides comprehensive social worker services to Veterans and their families at the Washington DC VA Community Resource and Referral Center.

Exceptional Family Member Program (EFMP) System Navigator

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The job posting is for an Exceptional Family Member Program EFMP System Navigator position at Joint Base Lewis-McChord WA. The job requires a resume to be submitted, and only the first 5 pages will be reviewed.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Attorney Advisor position provides legal advice and services to the USDA's Civil Rights Labor and Employment Law Division, focusing on defending judicial and administrative complaints of program discrimination.

Supervisory Accountant (Staff)

Company: Department of Housing and Urban Development - Government National Mortgage Association (Ginnie Mae)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Department of Housing and Urban Development Government National Mortgage Association Ginnie Mae. This opportunity is also open to Status eligibles under announcement 24HUD2334.

Clerk of the Panel

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The United States Judicial Panel on Multidistrict Litigation is accepting applications for a fulltime permanent position of Clerk of the Panel.

Student Trainee (Energy Industry Analysis)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission (FERC) is a top-ranked midsize agency that offers an internship program for students to gain experience in the energy industry.

Supervisory Management and Program Analyst (Deputy CYP Manager)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a strategic leader to oversee operational support within CNIC N96, including regional and installation activities.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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