Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Safety and Occupational Health Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The position is for a Safety and Occupational Health Specialist in the Architect of the Capitol Office of the Chief of Operations Superintendent. The role involves developing safety program requirements, performing safety inspections, and providing information on existing program policies and requirements.

Attorney- Advisor

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The selectee will serve as the primary legal advisor to the General Counsel and Deputy General Counsels, often acting on their behalf on matters involving operational issues related to the Department's policies and programs.

Chief Counterintelligence and Export Control Section (Supvy Attorney-Advisor)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Chief of the Counterintelligence and Export Control Section investigates and prosecutes cases affecting national security and foreign relations.

SEXUAL VIOLENCE PREVENTION SPECIALIST (PREV WF)

Company: Department of the Army - Army National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Washington National Guard Title 5 Excepted Service Technician position. The job is located in Washington and is a temporary excepted service position.

Intelligence Research Specialist (Protective Intelligence Analyst)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a fulltime position with the Marshals Office Police Protective Intelligence Unit PIU at the Supreme Court of the United States in Washington DC.

IT Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the End User Support Section IT End User Services Division IT Partner Engagement Directorate Office of the Chief Information Officer. The position description number for this position is 060322. The salary range indicated reflects the locality pay adjustments for the Washington DC Metropolitan area.

Teacher - Special Education (Special Education Teacher)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Sep 29, 2024

The agency fosters a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into their communities. Their diverse and innovative workforce creates a strong foundation of safety and security through principles of humanity and normalcy.

Investigator

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Office of Investigations Compliance and Audits, responsible for reviewing and proposing standards of conduct for agency employees and investigating violations.

Legal Assistant (OA)

Company: Department of Labor - Office of the Secretary of Labor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Office of the Consolidated Adjudicatory Boards, which are independent quasijudicial bodies with jurisdiction to hear and decide appeals from decisions from the lower administrative bodies within the Department of Labor.

Aviation Safety Technician

Company: Department of Transportation - Federal Aviation Administration

Location: Spokane Valley, Washington Spokane Valley, Washington

Posted Sep 29, 2024

The incumbent serves as an Aviation Safety Technician, providing technical support to Aviation Safety Inspectors and the public, performing various certification, surveillance, and investigation duties.

Emergency Management Specialist (Recovery)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The ideal candidate is a proactive high-performing individual with exceptional multitasking abilities and experience managing projects, developing reports, plans, supporting and/or creating exercises, and demonstrating strong written and oral communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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