Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Student Trainee (Engineering)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission FERC offers an internship program for students to gain experience in the energy industry and work with the Commission.

External Affairs Specialist (Congressional Stakeholder Relations)

Company: Other Agencies and Independent Organizations - Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The employee will serve as an External Affairs Specialist Congressional Stakeholder Relations and will report to the Stakeholder Relations section in the Office of Congressional Affairs and Communications OCAC to support a wide range of Agency communications activities and strategies pertaining to both congressional affairs and stakeholder relations.

Attorney (Investigative)

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the US International Trade Commission Office of Unfair Import Investigations. It is a bargaining unit position with the American Federation of Government Employees AFLCIO.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: McChord AFB, Washington McChord AFB, Washington

Posted Sep 29, 2024

Store Associates work independently or as part of a team in a commissary store, performing various duties such as handling and stocking items, and checking out customer purchases.

Human Resources Coordinator

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a fulltime position with the Human Resources Office at the Supreme Court of the United States in Washington DC. The job opportunity announcement will automatically close if the limit of 200 applicants is reached prior to the closing date.

Capital Project Manager (Facilities)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Project Manager Facilities position is responsible for planning and overseeing facility-related projects, ensuring public spaces are safe and projects are completed on time and within budget.

Intelligence Research Specialist (Counterintelligence)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of the Treasury Departmental Offices DO Office of Terrorism and Financial Intelligence TFI Office of Intelligence and Analysis OIA Office of Counterintelligence OCI The purpose of this position is to function as a counterintelligence CI analyst conducting research and analysis regarding CI threats to the Treasury Department

INTERPRETER (SIGN LANGUAGE)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Assistant Section Chief

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Appellate Section Environment and Natural Resources Division is hiring an attorney to serve as one of three Assistant Section Chiefs within the Section.

Student Trainee (Engineering)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission (FERC) is a top-ranked midsize agency that offers internship opportunities in the energy industry. The Pathways Internship Program provides students with hands-on experience and exposure to the Commission's work.

Supervisory Procurement Analyst

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified and motivated individual to serve as a Supervisory Procurement Analyst.

CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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