Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Foreign Language Interpreter (Spanish)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Foreign Language Spanish Interpreter works in the Office of Court Interpreting Services in the Special Operations Division of the District of Columbia Courts.

Attorney Advisor

Company: Department of Justice - Office of Justice Programs

Location: Washington DC

Posted Sep 29, 2024

The Bureau of Justice Assistance is seeking an experienced attorney to work in the Public Safety Officers Benefits Program, providing death and education benefits to survivors of fallen law enforcement officers and disability benefits to officers catastrophically injured in the line of duty.

Painter

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The House Office Buildings Painting Branch is seeking temporary painters for the 119th Congressional Transitions. Painters will work six days a week and may be required to work overtime. They will use standard methods and special finishing techniques to perform coating work on furnishings and buildings.

INTELLIGENCE SPECIALIST

Company: Department of the Navy - Naval Special Warfare Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for an Intelligence Specialist in the Intelligence and Information Warfare Directorate of COMNAVSPECWARDEVGRU, located in Washington DC. It is an excepted service position that does not confer competitive status.

Therapeutic Radiologic Technologist - Medical Dosimetrist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Therapeutic Radiologic Technologist Medical Dosimetrist produces treatment planning dosimetry calculations for conventional or IMRT external beam radiation using a computerized treatment planning system.

Attorney-Adviser (General)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is located at US Army Installation Command and Joint Base Lewis-McChord. If selected, the appointment will remove you from the competitive service.

Printing & Reprographics Specialist #562

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Printing and Reprographics Specialist. The vacancy announcement and application can be found on the United States Senate Career Page.

Deputy Director Division of Information and Solutions

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Health and Human Services DHHS Office of the Secretary OS Office of the Assistant Secretary for Financial Resources ASFR Office of Grants OG.

Facilities Services Supervisor-Day #184

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Facilities Services Supervisor. The vacancy announcement and application can be found on the United States Senate Career Page.

Lead Business Analyst

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Lead Business Analyst at the US MintManufacturing Directorate, responsible for leading inventory team activities.

Content Developer

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Sep 29, 2024

The Office of the Clerk serves as the official record keeper of the US House of Representatives, supporting nonpartisan legislative functions and providing innovative solutions and customer service.

Supervisory Police Officer (Inspector)

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at the US Mint Protection Department DC Field Office. As a Supervisory Police Officer Inspector, you will serve as second in command to the Field Chief of the United States Mint Police.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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