Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Registered Nurse - Traveling Veteran Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Patient Access Coordinator is responsible for coordinating services for acutely hospitalized Veterans at VA Puget Sound Health Care System.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The position is located in the Surgical Services Department of OBGYN at Madigan Army Medical Center in Tacoma Washington. A recruitment incentive may be authorized and salary negotiation may be available for new Federal service candidates.

Management and Program Analyst

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The selectee serves as a Management and Program Analyst for the office of Financial and Administrative Management FAM US Merit Systems Protection Board MSPB. They create, review, evaluate, and analyze data reports to respond to internal and external requests for routine and nonroutine information.

Canteen Operator EFS PSNS

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The Canteen Operator is responsible for operating a food service facility or mobile food truck at government work sites.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - United States Fleet Forces Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Mechanical Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Architect of the Capitol AOC Utilities and Power Plant Operations, providing a unique opportunity to support the mission and serve as a Mechanical Engineer.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

Transportation Security Officers provide security and protection to travelers in a courteous and professional manner. Their duties may extend to securing high-profile events and important figures.

Transportation Assistant

Company: Department of Defense - Defense Logistics Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 29, 2024

The text appears to be a job summary with a neutral tone, providing information about the job and the agency.

Policy Advisor

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located within the Department of Commerce's National Oceanic and Atmospheric Administration, with 1 vacancy in Washington DC. The position is also announced under another vacancy number and is open to Status Candidates.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Financial Management Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

AFM130 Branch manages the development and delivery of financial management training courses and provides customer support.

Museums, Visual Arts, and Indemnity Director

Company: National Foundation on the Arts and the Humanities - National Endowment for the Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The text appears to be an announcement or description of an agency, providing information on who may be considered for something. It does not express a clear opinion or emotion.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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