Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

INVESTIGATIVE ASSISTANT

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The incumbent serves as an Investigative Assistant in the Federal Investigative Program of DCSA, performing technical and administrative duties.

Financial Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job description is for a Financial Specialist at the Federal Transit Administration, providing support to the agency in enhancing stewardship, accountability, and organizational excellence.

Regional Performance Improvement Specialist

Company: Department of the Navy - Commander, Navy Installations

Location: Keyport, Washington Keyport, Washington

Posted Sep 29, 2024

The position is designed to create and manage a new employee experience program for the Navy Region NW, overseeing all aspects of employee integration from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction and retention.

ANALYSIS (ACF) FEBRUARY 2025 VIRTUAL HIRING EVENT - SCIENCE, TECHNOLOLGY, ENGINEERING, & MATHEMATICS

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

ANALYSIS (ACF) FEBRUARY 2025 ENTRY-LEVEL VIRTUAL HIRING EVENT

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Senior IT Specialist (INFOSEC), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Finance Administrative Management Staff AMS Washington DC of the Federal Deposit Insurance Corporation FDIC and is responsible for managing the development and implementation of FDIC's Information Security Management Program within the Chief Financial Officer Organization CFOO.

Maintenance Mechanic

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The primary purpose of the position is to perform building and utility maintenance and operation duties.

Deputy Chief Counsel

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

TTBs mission is steeped in Americas history, dedicated to collecting excise taxes and ensuring alcohol beverages are labeled and marketed by law. They ranked 35th of 432 top 10 on agency subcomponents of 2022s Best Places to Work.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies applicants of anticipated vacancies and provides instructions on how to apply. It also mentions the Direct Hire Acquisition Authority BusinessTechnical Mgmt and the competitive service.

Supervisory Pretrial Services Officer (Deputy Assistant Director of Pre-Release and Testing)

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 29, 2024

The Office of PreRelease and Testing is looking for an individual to serve as the Deputy Assistant Director. The role involves supervisory or leadership skills in a criminal justice or human services program environment.

Management and Program Analyst

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Energy Regulatory Commission is ranked as one of the best places to work in the federal government. This position is located in the Office of the Executive Director and offers opportunities for growth and development.

IT Specialist (SYSADMIN/CUSTSPT)

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Sep 29, 2024

The position is for a senior Field IT Specialist responsible for providing comprehensive IT assistance and leading IT-related service support and resource policies.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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