Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

IT Specialist (Senior Cybersecurity Network Architect)

Company: Other Agencies and Independent Organizations - Consumer Financial Protection Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a Senior Cybersecurity Network Architect at the Consumer Financial Protection Bureau, responsible for designing and implementing secure data networks and cloud network designs.

Management Analyst (IT Workforce Planning) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position serves as a Management Analyst IT Workforce Planning in the Resource Management Office within the Office of the Chief Information Officer OCIO.

Police Officer (Traffic Investigator)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The job posting is for a Direct Hire Authority for Police Officers, requiring a subject matter expert for traffic collision response investigations and reconstruction. The posting asks applicants to limit their resume to 5 pages.

Interdisciplinary

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

The job posting is for a Direct Hire Authority position at Joint Base Lewis-McChord Washington. The position is for the Directorate of Public Works and requires a resume to be submitted. The resume should be limited to 5 pages.

Senior Program Strategist (International)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

NEH is an independent grantmaking agency dedicated to supporting research, education, preservation, and public programs in the humanities.

Exhibits Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a national museum complex with 21 museums and the National Zoo, dedicated to education and research.

Registered Nurse - Geriatrics

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The American Lake Community Living Center is a lakeside facility with 83 beds, designed around a main street corridor with branching neighborhoods, emphasizing social environment and patient wellbeing.

Supervisory Information Technology Specialist (INFOSEC)

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

GPO employees possess a diverse array of talent in many administrative fields and trades. The agency provides innovative services for printing, publishing, storage, and distribution of digital content. It offers a challenging yet rewarding career opportunity for energetic and inventive individuals.

Contract Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as a Contract Specialist.

Supervisory Social Worker

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Licensed Practical Nurse (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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