Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Elevator Mechanic (Electronics) Leader

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The selectee will serve as an Elevator Mechanic Electronics Leader, responsible for getting work started and reporting to the supervisor.

Data Scientist (Information Analyst)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The text describes a Data Scientist's role within the Federal Aviation Administration, researching and analyzing data for aviation safety projects.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

Family Advocacy Program Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Sep 29, 2024

The Family Readiness Division Fleet and Family Support Program provides information, referral, education, and training to facilitate operational readiness and personal and family self-sufficiency.

Data Quality Analyst

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Data Quality Analyst position is located in the Office of the Director Training Branch MultiDoor Dispute Resolution Division of the District of Columbia Superior Court. The role provides performance measurement, monitoring, analysis, and reporting services in support of division programs.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

POLICE OFFICER

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Fire Protection Equipment Mechanic Worker

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

This position is located in the Architect of the Capitol Senate Office Buildings Assistant Superintendent Facilities Operations Division Fire Electronics Branch. The incumbent is a full performance level Fire Protection Equipment Mechanic Worker who performs fire protection servicing work.

Director, Office of Site Remediation Enforcement

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This Senior Executive Service SES position is in the Office of Enforcement and Compliance Assurance. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Budget Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position performs a wide range of analytical, technical, and administrative duties in the Finance Office, including distribution of highway funding and obligation limitation, providing technical assistance and budgetary information, and authorization of programs and funding.

HEAVY MOBILE EQUIPMENT MECHANIC

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Heavy Mobile Equipment Mechanic position in the Washington Air National Guard.

Special Assistant United States Attorney (SAUSA) - Uncompensated

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a challenging career opportunity with a diverse workforce, dedicated to protecting Americans and their constitutional freedoms.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages