Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

FINANCIAL INTERNAL CONTROL ANALYST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Financial Internal Control Analyst position in the Washington Air National Guard.

Supervisory Social Worker -Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of your start date.

Supervisory Electrician

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is in the Operations Department of the Facilities Management Division AFM, responsible for supervising and performing the work of operation, maintenance, and repair of electrical devices, distribution systems, and equipment at the National Gallery of Art and the Sculpture Garden.

Physician (Dermatologist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

A dermatology physician manages patient care and workload, including clinical, administrative, academic, and research components.

Nutritionist

Company: Department of Agriculture - Foreign Agricultural Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Foreign Agricultural Service FAS links US agriculture to the world, improving foreign market access for US food and agricultural products, and providing food aid and technical assistance to foreign countries.

Supervisory Information Technology Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the End User Computing Section of the IT End User Services Division.

Environmental Engineer

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 29, 2024

The job posting is for an Environmental Engineer position at the Naval Research Laboratory. Interested applicants must follow the directions in the How to Apply section to be considered.

Business and Industry Specialist (Direct Hire)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a job vacancy announcement for a Business and Industry Specialist Direct Hire in the International Trade Administration.

FINANCIAL INTERNAL CONTROL ANALYST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Financial Internal Control Analyst position in the Washington Air National Guard.

Supervisory Licensed Professional Mental Health Counselor-Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements and submit your application within four months of your start date.

Document Control Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Security Office is seeking a Document Control Specialist. The vacancy announcement and application can be found on the United States Senate Career Page.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice for a job opening in the US Department of State's Risk Solutions Branch. The position is located in the Global Information Technology Risk Enterprise Chief Information Security Office and requires applicants to meet certain qualification requirements.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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