Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

AI Solutions Director

Company: Nearform

Location: Ireland

Posted Dec 05, 2025

Nearform is seeking an AI Solutions Director to lead the development of AI-enabled solutions for enterprise clients. The role involves strategic partnering, client insight, presales leadership, solution design, delivery alignment, storytelling, and practice growth. The ideal candidate should have 12+ years of experience in software engineering and technical leadership, hands-on experience with AI technologies, and strong communication skills.

Sourcing & Production Specialist | Chinese Speaking

Company: Trafilea

Location: USA

Posted Dec 05, 2025

Trafilea is a dynamic and innovative tech e-commerce group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They are looking for a Sourcing & Production Specialist to strengthen vendor partnerships, streamline production terms, and drive operational excellence across apparel categories.

Senior Product Designer - Benefits

Company: Gusto, Inc.

Location: Canada

Posted Dec 05, 2025

Gusto is hiring a Senior Product Designer to design agentic benefits experiences using AI. The role involves shaping AI-powered experiences, partnering with cross-functional teams, and leading design across multiple surfaces. Gusto is an AInative company focused on creating intelligent, human-centered experiences for small businesses.

Director of Operations

Company: Ueni Ltd

Location: Remote

Posted Dec 05, 2025

UENI is a company that provides done-for-you website building and digital marketing services to small businesses worldwide. They are seeking a hands-on Director of Operations to lead and scale their service delivery, focusing on operational efficiency, process improvements, and customer experience. The role requires experience in leading operations in a tech-enabled services or SaaS environment, managing fulfillment and customer-facing teams, and driving implementation of new tools and automation.

Senior Software Engineer | Cloud

Company: ExtraHop

Location: Remote

Posted Dec 05, 2025

The Sr Software Engineer position at Cloud Services team involves building a fault-resilient, highly available, and customer-centric platform. The role requires designing, developing, and maintaining services in Go and Python, leading agile development processes, and providing technical leadership. The ideal candidate should have 7+ years of backend development experience, strong knowledge of Go or Python, and experience in building and scaling distributed systems.

Business Services Team Manager

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. They offer a wide range of services and products to global enterprises and technology markets. The company is hiring a Business Services Team Manager to lead travel logistics, event scheduling, expense policy, and administration. The role requires excellent coordination, planning, decision-making, budgeting, procurement, reporting, and management skills.

Senior Full-Stack Engineer

Company: Red Cell Partners

Location: Remote

Posted Dec 05, 2025

The role is for a Red Cell FullStack Software Engineer to design and develop the founding codebase for early-stage incubation companies. The role involves collaborating with cross-functional teams, building rapid prototypes, designing robust application frontends, and maintaining websites using Webflow and WordPress. The ideal candidate has 5+ years of full-stack experience, knowledge of frontend technologies, cloud-based solutions, and database systems.

Senior Product Marketing Manager - Inky

Company: Kraken

Location: Remote

Posted Dec 05, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The Lead Product Marketing Manager role involves driving product marketing strategy, GTM execution, campaign leadership, lifecycle marketing, product positioning, cross-functional collaboration, performance measurement, and thought leadership.

Sr. Fullstack Engineer II - Khan Kids

Company: Khan Academy

Location: USA

Posted Dec 05, 2025

Khan Academy seeks a Senior Software Engineer to build educational tools, offering competitive salaries, remote flexibility, and a mission-driven environment. The role involves fullstack development for educational platforms with opportunities to impact global learning.

Enterprise Project Manager

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a globally distributed team that meets in person a few times a year. Canonical is hiring an Enterprise Project Manager to ensure project success through owning, driving, communicating, and engaging stakeholders while managing risks.

Senior Solutions Architect

Company: Grafana Labs

Location: Germany

Posted Dec 05, 2025

Grafana Labs is seeking a Senior Solutions Architect to join their Customer Experience team. The role involves working closely with customers to help them solve complex problems, accelerate adoption, and drive business outcomes using Grafana. The ideal candidate should have experience with observability technologies, Kubernetes, cloud platforms, and excellent communication skills.

Account Executive - Startups

Company: Mercury

Location: Remote

Posted Dec 05, 2025

Mercury is a fintech company that has been growing its customer base and expanding into new segments like eCommerce and marketing agencies. They are looking for a thoughtful and driven Account Executive to help founders and business owners discover and thrive with Mercury's financial tools. The role involves owning the end-to-end sales process, partnering with the SDR team, identifying new lead sources, converting signups into long-term champions, managing high-velocity sales cycles, collaborating with the Relationship Management team, working cross-functionally with the Partnerships team, and translating customer feedback into product development insights.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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