Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Manager - Workforce Management

Company: Platform Science

Location: USA

Posted Dec 04, 2025

Platform Science is an open IoT platform founded in 2015 that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. The company values diversity, innovation, and empathy, and is looking for a Manager of Workforce Management to lead a team and drive strategic initiatives.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Netherlands

Posted Dec 04, 2025

Grafana Labs is seeking an Enterprise Account Executive Growth based in the Netherlands to prospect and grow existing business across the Benelux region. The role involves identifying new opportunities, meeting sales goals, managing the sales process, and becoming an expert in managing the sales pipeline in Salesforce. The ideal candidate will have 5+ years of experience in infrastructure technology sales, a history of consistent goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Technical Engagement Manager II

Company: Bugcrowd

Location: Australia

Posted Dec 04, 2025

This job posting seeks a Technical Engagement Manager II to oversee technical onboarding and implementation of Bugcrowd's security programs. Responsibilities include customer collaboration, program configuration, cross-functional teamwork, and maintaining expertise in security methodologies. The role requires 4+ years of technical experience with pentesting and bug bounty programs, along with strong communication and project management skills.

Senior Clinical Data Manager

Company: eClinical Solutions

Location: USA

Posted Dec 04, 2025

eClinical Solutions is a company that provides data services and the elluminate Clinical Data Cloud to accelerate clinical development initiatives for life sciences organizations. They offer a centralized location for data access and advanced analytics to help clients make smarter, faster business decisions. The company is committed to driving innovation in clinical trials through a better approach to data management and analytics. They are looking for a Senior Clinical Data Manager to oversee and manage clinical trial databases, ensuring proper planning and timely completion of high-quality deliverables.

Account Executive, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 04, 2025

Muck Rack is seeking a confident and driven Account Executive to join their team and help win new business. The role involves serving as the primary point of contact for sales leads, achieving sales goals, responding to inbound demo requests, prospecting for opportunities, demoing Muck Rack at meetings and events, negotiating contracts, and closing deals. The ideal candidate should have at least 2 years of experience in SaaS sales or a PR role, full-cycle sales experience, proven ability to carry and exceed quotas, strong relationship-building skills, and familiarity with tools like Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gongio CPQ, and Guru.

Customer Service Representative - Clinical

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 04, 2025

American Specialty Health Incorporated is seeking a Customer Service Representative to join their Customer Service Clinical department. The role involves answering calls from providers, members, and health plans to assist with various topics such as benefit information and problem resolution. The position is remote and requires a stable internet connection.

Senior Sales Manager

Company: Cendyn

Location: USA

Posted Dec 04, 2025

Cendyn is seeking a Senior Sales Manager for the Eastern Region who is results-driven, experienced in SaaS sales, highly organized, and passionate about the hotel industry. The role involves developing and executing a territory sales plan, identifying potential customers, cold calling, lead generation, analyzing market data, and building strong relationships with key stakeholders. The ideal candidate has a proven track record of sales performance, strong analytical and communication skills, and the ability to work in a fast-paced environment.

Sr. Analyst - CRM

Company: MyFitnessPal

Location: USA

Posted Dec 04, 2025

This job posting highlights a Sr Analyst role at MyFitnessPal focused on driving business growth through data analytics, product experimentation, and collaboration with cross-functional teams. The position emphasizes impactful work on user retention, data-driven decisionmaking, and contributing to the company's mission of promoting healthy habits. It also outlines competitive compensation and comprehensive employee benefits.

Global Corporate Sales Director

Company: Cendyn

Location: USA

Posted Dec 04, 2025

The Global Corporate Sales Director is responsible for driving sales and strategic growth of Cendyn's relationships with top global Corporate TMC and Consortia demand partners. The role focuses on building strong relationships, identifying new opportunities, and collaborating with internal teams to maximize revenue and customer success.

Senior Product Manager I - AI Agent Quality

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The role is a Senior Product Manager position at HubSpot, focusing on AI Agent Quality. The responsibilities include owning strategy, implementing evaluation frameworks, defining metrics, delivering customer-facing tools, and partnering with MLOps and AI Foundations teams. The ideal candidate should have experience with AIML technologies, leading cross-functional teams, and strong business acumen.

Regional Sales Director - Growth

Company: Grafana Labs

Location: Spain

Posted Dec 04, 2025

Grafana Labs seeks a Regional Sales Director to lead growth in Southern Europe and emerging markets. The role involves team development, revenue growth, and strategic partnerships. Compensation includes a competitive OTE and RSUs.

Senior Statistical Programmer

Company: eClinical Solutions

Location: USA

Posted Dec 04, 2025

eClinical Solutions is a company that provides data services and the elluminate Clinical Data Cloud to help life sciences organizations accelerate clinical development initiatives. They offer a centralized location for data access, advanced analytics, and a better approach to data management and analytics. The company is committed to driving innovation in clinical trials and provides a fast-growing, inclusive culture that values diversity and continuous improvement.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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