Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Source to Pay Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading end-to-end Oracle Source to Pay implementations. It highlights the role's responsibilities, required education, and technical expertise. The position involves collaborating with cross-functional teams, driving process improvements, and mentoring junior consultants.

Package Consultant-SAP Ariba Contract

Company: IBM

Location: KARACHI, PK

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and improving hybrid cloud and AI solutions. It outlines the role and responsibilities, including identifying customer needs, preparing demonstrations, and becoming a thought leader in procurement. The required education is a bachelor's degree, with a master's degree preferred. Technical expertise includes knowledge of SAP's procurement solution suite, cloud computing platforms, Agile methodologies, and project management.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM that emphasizes a fast-paced, collaborative, and innovative work environment. It highlights the importance of technical skills in areas such as microservices, API design, AI, and large language models, as well as the ability to work with customers and senior management to deliver value.

Application Developer-SAP ABAP - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on designing, developing, and supporting applications with a focus on SAP Netweaver and ABAP. The position requires hands-on experience with SAP ABAP, CDS View, and Japanese language proficiency. The role involves working in client-based schedules and locations in Quezon City, Eastwood, UP Ayala Technohub, or Cebu.

QA/Test Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a QATest Developer intern role at IBM, emphasizing opportunities to innovate, collaborate on complex projects, and work with advanced technologies like cloud computing and APIs. It outlines responsibilities involving system design, development, and DevOps methodologies, along with required skills in programming languages and tools.

Strategic Account Manager I

Company: IBM

Location: Minneapolis, US

Posted Dec 04, 2025

The role of a Strategic Account Manager at HashiCorp involves developing, managing, and closing business within strategic accounts. The position requires driving the sales cycle, selling the complete HashiCorp software suite, and ensuring adoption and consumption of solutions. The role aligns with HashiCorp's ALEER strategy, focusing on landing new logos, expanding use cases, extending into new solutions, and renewing contracts. The position involves engaging with enterprise accounts, leading sales campaigns, articulating the company's vision, building a healthy pipeline, and accurately forecasting business.

SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.

Order to Cash Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM's job description emphasizes innovation and problem-solving, detailing responsibilities in Order to Cash processes, required expertise, and a positive outlook on career growth and impact.

Research Intern - AI

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM India provides solutions and services across major industries. They offer summer internships to bright students from leading technical universities in India. The internship focuses on research and development in AI, including large language models, foundation models, and enterprise applications.

Storage Technical Account Manager

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

IBM is seeking a Technical Account Manager for their Premium Storage team. The role involves providing high-quality remote technical support to premium storage clients, collaborating with other support groups, and maintaining client relationships. The ideal candidate should have at least 2 years of experience in remote technical support and familiarity with IBM Storage Portfolio products.

Senior Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, shape solution strategies, and influence high-value engagements. It emphasizes the importance of curiosity, knowledge, and a culture of evolution and empathy. The role of a Senior Solutions Consultant is detailed, focusing on driving complex solution pursuits, shaping strategic opportunities, and influencing customer engagements in the public sector.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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