Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 04, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

Business Development Leader for California

Company: IBM

Location: Irvine, US

Posted Dec 04, 2025

The SLED industry is experiencing significant growth, with plans to exceed $600M. The role of Business Development Leader (BDL) is crucial in building a sales pipeline of IBM Consulting opportunities across three growth platforms. The BDL will work closely with Lead Client Partners (LCP) to develop client relationships, identify business objectives, and implement a business development strategy for the territory.

Senior Tech Recruiter

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for a cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers global collaboration, impact on technology, limitless learning opportunities, and a focus on inclusion and diversity.

エンタープライズのお客様向け・パートナーセールス

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Technology Business Division is seeking sales professionals to propose and provide IBM technology products and related services to enterprise finance, manufacturing, distribution, and retail customers. The role involves collaborating with partner companies to create business value for large customers in priority areas. The position requires deep understanding of customer business challenges and the ability to make innovative proposals using IBM's cutting-edge technologies and solutions. IBM offers comprehensive onboarding training and a learning culture to support continuous skill development and career growth.

Senior SAP TM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an SAP TM Consultant, who works on client-centric SAP solutions, ensuring successful Transportation Management module deliverables, and providing continuous improvement. The role requires technical expertise, problem-solving skills, and collaboration with various teams.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Design Manager

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a Design Manager to lead a team of designers, UX researchers, and content professionals. The role involves guiding the team to deliver exceptional customer experiences, driving design excellence, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience as a design lead, excellent communication skills, and a portfolio of human-centered design work.

AR Customer Service Representative

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The job description outlines a customer service role at IBM Consulting, focusing on handling inbound calls, resolving payment issues, and collaborating with internal teams to ensure timely resolution of customer problems. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.

Corporate Account Manager

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Corporate Account Manager. The position involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions, and ensuring enterprises achieve efficiency, security, and scalability in their cloud journey. The role requires 2+ years of complex full cycle sales closing experience, success in managing both inbound and outbound sales motions, familiarity with cloud and infrastructure software, and a strong executive presence.

Backend Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.

Senior SAP Project Manager | Complex Delivery & Governance

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex SAP programs across global enterprises. The individual is skilled in managing end-to-end project lifecycles, multivendor delivery models, and seamless integrations across SAP and non-SAP landscapes. They are recognized for strong execution control, risk mitigation, and ability to drive successful cutovers, testing cycles, and phased deployments.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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