Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Senior Graphics Engineer - Ink Rendering Expert

Company: Goodnotes

Location: Remote

Posted Nov 30, 2025

Goodnotes seeks a Senior Graphics Engineer to enhance GPU-accelerated ink rendering. The role involves optimizing performance, collaborating with teams, and contributing to high-impact projects. Benefits include equity, professional development, and flexible work arrangements.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. They believe the world has changed and businesses need more kinds of software that work together. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. They are hiring a Corporate Account Executive to engage with medium to corporate sized businesses and help them grow.

Sr Manager - Technical Support

Company: ExtraHop

Location: Remote

Posted Nov 30, 2025

The Sr Manager Technical Support role involves leading a team to provide world-class technical support for complex cybersecurity products. Key responsibilities include team leadership, operational excellence, customer satisfaction, technical expertise, and strategic contribution. The role requires a bachelor's degree, 4+ years of technical support experience, and 8+ years of leadership experience. Preferred qualifications include network security experience and experience building international locations.

Data Analyst - Customer Intelligence

Company: GitLab

Location: Remote

Posted Nov 30, 2025

The role is an Analyst focused on Customer Intelligence products, responsible for end-to-end development of data products from requirements gathering to delivering actionable insights. The Analyst will collaborate cross-functionally, explore data to uncover insights, craft dashboards, experiment with GenAI tooling, and influence the long-range strategy of the Analytics team.

Software Engineering Manager - Ads API

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ads API team plays a critical role in Reddit's growth, focusing on technical vision, team leadership, and scalable infrastructure. The role requires a proactive leader with experience in API development and a strong sense of ownership.

Global Security Operations Center (GSOC) Operator

Company: Twilio

Location: Remote

Posted Nov 30, 2025

This job posting outlines the role of a GSOC Operator at Twilio, detailing responsibilities such as monitoring security systems, managing incidents, and supporting global operations. It lists qualifications, work environment details, and benefits including competitive pay and remote work options.

Principal Trader

Company: Kraken

Location: Remote

Posted Nov 30, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They are a fully remote company with a diverse team of crypto experts. Kraken offers industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. They are expanding their OTC business and seeking a skilled trader to help shape the desk's direction and growth.

Technical Account Manager

Company: Atmosera

Location: Remote

Posted Nov 30, 2025

Atmosera is a Microsoft Partner that empowers businesses with modern technology and human expertise. They offer cutting-edge integrated solutions across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. Atmosera is looking for a Technical Account Manager to join their Client Success Team and work with strategic ISV clients to build strong relationships and drive growth.

Data Engineer

Company: Figma

Location: Remote

Posted Nov 30, 2025

This job description highlights a Data Engineer role at Figma with opportunities to work on scalable data pipelines, collaborate with cross-functional teams, and contribute to growth initiatives. It emphasizes competitive compensation, equity, and benefits like remote work flexibility and professional development.

Customer Success Manager

Company: Ekwa Marketing Inc.

Location: Canada

Posted Nov 30, 2025

Ekwa Marketing promotes itself as an innovative healthcare digital marketing company with technical expertise and a commitment to client success. The role of a Customer Success Manager involves building relationships, creating success plans, and driving client growth through strategic communication and proactive management.

Senior Product Manager PRM - Reporting & Insights

Company: Muck Rack

Location: Remote

Posted Nov 30, 2025

The job posting is for a Senior Product Manager PRM Reporting & Insights role at Muck Rack. The position involves collaborating with cross-functional teams to build innovative solutions for reporting and insights. Success will be measured by roadmap delivery, customer focus, and building strong relationships. The role requires 4+ years of product management experience, proficiency in product development tools, and experience working on complex data-rich platforms.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

The text discusses HubSpot's evolution from an all-in-one suite to a flexible platform, emphasizing their flywheel philosophy that leverages customer momentum for growth. It outlines the role of a Corporate Account Executive, highlighting responsibilities like prospecting, sales strategies, and collaboration with internal teams. The tone is promotional and forward-looking, focusing on business growth and innovation.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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