Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Research Scientist to join their ArtistFirst AI Music lab, which pioneers generative technologies for music to create breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community. The ideal candidate should have a PhD in a related field, experience in generative modeling or music information retrieval, strong coding skills, and a passion for building products that add value to millions of people.

Senior Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Senior Research Scientist to join their ArtistFirst AI Music lab. The team pioneers state-of-the-art generative technologies for music, creating breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community.

Staff Software Engineer

Company: Earnest

Location: USA

Posted Nov 26, 2025

The job posting is for a Staff Software Engineer position at Earnest LLC in Oakland, CA. The role involves driving technical strategy, leading development of scalable lending products, and collaborating with cross-functional teams. The position is fully remote with a salary of $207,585 per year.

Senior React Native Engineer

Company: Nearform

Location: Poland

Posted Nov 26, 2025

Nearform is a digital and AI engineering consultancy seeking Senior Developers for a 6-month contract in Poland. The role involves modernizing enterprises with open creative software, building cloud-native solutions, and collaborating with client teams. The ideal candidate should have experience in React Native, JavaScript, Node.js, and PostgreSQL.

Staff Product Manager - Voice AI

Company: Airbnb

Location: Remote

Posted Nov 26, 2025

Airbnb is seeking a visionary Staff Platform Manager to lead the strategy and evolution of their IVR and Voice support ecosystem using AI. The role involves building a platform that touches the lives of millions of people worldwide, making it seamless and accessible for all Airbnb users in all languages, cultures, and needs. The ideal candidate will have at least 7 years of experience in product management, deep experience in building and scaling voice-based systems and multimodal AI ecosystems, and a proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms.

Senior Research Scientist - Music

Company: Spotify

Location: Remote

Posted Nov 26, 2025

Spotify is seeking a Senior Research Scientist to join their ArtistFirst AI Music lab. The team pioneers state-of-the-art generative technologies for music, creating breakthrough experiences for fans and artists. The role involves conducting groundbreaking research, running large-scale experiments, creating practical applications, collaborating with cross-functional teams, and engaging with the research community.

Senior Staff Software Engineer - Marketing Technology

Company: Gusto, Inc.

Location: Canada

Posted Nov 26, 2025

Gusto is a modern online people platform that helps small businesses with payroll, health insurance, 401k, HR, and team management tools. They are transitioning to an AI-native company and seeking a Senior Staff Software Engineer to lead the architectural evolution of their new MarTech stack. The role involves designing and building AI-driven personalization engines, integrating with marketing systems, and partnering cross-functionally.

Senior Data Scientist (Power Systems)

Company: Phaidra

Location: USA

Posted Nov 26, 2025

The job posting outlines responsibilities and qualifications for a role focused on developing electrical system ontology for data centers. The role involves creating tools for monitoring system telemetry, developing anomaly detection models, and collaborating with customer operations teams. The company seeks candidates with 3+ years of experience in electrical or power systems operations, a relevant degree, and strong problem-solving and communication skills.

Strategic Account Executive

Company: GitLab

Location: Sweden

Posted Nov 26, 2025

The role of a Strategic Account Executive at GitLab involves supporting large prospects and customers in the telecommunications space, providing account leadership, conducting sales activities, ensuring successful product adoption, generating qualified leads, expanding industry knowledge, preparing reports, contributing to root cause analysis, communicating with the team, utilizing a consultative approach, developing account plans, collaborating with marketing, and meeting customer needs. The role requires a desire to see customers benefit, high account management skills, experience selling into large organizations, excellent negotiation and presentation skills, and the ability to use GitLab.

Sr Reconciliation Representative

Company: American Specialty Health Incorporated

Location: USA

Posted Nov 26, 2025

American Specialty Health Incorporated (ASH) is seeking a Senior Reconciliation Representative to join their Reconciliation department. The role involves reconciling claims, researching and resolving issues, and communicating with health plan payors. The position requires strong communication skills, attention to detail, and the ability to work remotely.

Sales Leader

Company: Mapbox

Location: USA

Posted Nov 26, 2025

Mapbox seeks a sales leader to drive growth and partnerships, emphasizing experience in enterprise software and location technology. The role involves managing ARR, building pipelines, and collaborating with teams to enhance customer value.

Senior Golang Software Engineer

Company: Nearform

Location: Italy

Posted Nov 26, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They offer a remote, full-time position for a Senior Python Software Engineer based in Italy. The role involves designing and building applications using Golang, collaborating with clients, and working with distributed teams. Nearform provides competitive benefits, including remote work flexibility, annual bonuses, training allowances, and healthcare.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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