Customer Service Jobs

1,442,152 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Vendor Strategist - BPO

Company: Mercury

Location: USA

Posted Nov 12, 2025

Mercury's Vendor Strategy team is seeking a Vendor Strategist to focus on BPO partnerships for Customer Support. The role combines traditional vendor management with strategic planning and capacity planning. The ideal candidate will shape Mercury's vendor strategy during a period of substantial growth, own BPO operations, and collaborate cross-functionally.

Support Tech III

Company: Henry Schein One

Location: Remote

Posted Nov 11, 2025

This job posting is for a Remote Technical Support Manager position at Henry Schein One. The role involves answering and resolving customer calls, providing product education, mentoring team members, and creating knowledge base articles. The ideal candidate should have 4+ years of experience, advanced knowledge of HSPS Dental Software, strong troubleshooting skills, and excellent communication abilities. The position offers a competitive salary range of $40,000 to $45,000 and a comprehensive benefits package.

Sr. Director - Treasury Operations

Company: Kraken

Location: USA

Posted Nov 12, 2025

Kraken is a mission-focused crypto company seeking a Senior Director, Head of Treasury Operations. The role involves leading global treasury operations, managing cash flows, collaborating with leadership, and driving the company's capital markets strategy. The ideal candidate has 13+ years of treasury leadership experience, expertise in managing global operations, and familiarity with cryptocurrencies and digital wallets.

Task Logistics Advocate - German

Company: Taskrabbit

Location: Poland

Posted Nov 12, 2025

The role is for an Operations Advocate in a remote team based in Poland, responsible for improving conversions and reducing cancellations across 6 European markets. The position involves following standard operating procedures, addressing user issues, managing time efficiently, and building connections with stakeholders. The ideal candidate should have great people skills, customer service experience, excellent communication skills, and be adaptable in a fast-paced environment.

Growth Marketing Wizard Extraordinaire

Company: SureDone

Location: Remote

Posted Nov 11, 2025

SureDone is an ecommerce platform that helps businesses manage products, inventory, prices, and orders across multiple channels. They are seeking a growth marketer with strong marketing, SEO, content creation, social media, and data analysis skills to help the company grow rapidly. SureDone offers competitive compensation, benefits, and a dynamic work environment.

Enterprise Account Executive

Company: Branch

Location: USA

Posted Nov 12, 2025

Branch empowers workers with financial freedom and seeks an Enterprise Account Executive. They offer competitive compensation, remote work, and a collaborative culture focused on innovation and inclusivity.

Manager - Support Engineering

Company: GitLab

Location: North America,Latin America

Posted Nov 12, 2025

The role of a Support Manager at GitLab involves hiring and developing world-class Support Engineers, balancing direct customer relationships with strategic team scaling, and collaborating across departments to improve support efficiency. The team focuses on building processes, fostering self-sufficiency, and creating a psychologically safe environment for growth.

Senior Software Engineer - Full-stack - Growth Platform

Company: Kraken

Location: USA

Posted Nov 12, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The Growth Engineering team builds experiences connecting people to the ecosystem, with a focus on marketing funnels, signup flows, and user engagement. The Senior Platform Engineer role involves designing and maintaining internal tooling services and developer platforms to empower teams and drive business impact.

SAP PP Consultant

Company: PT ABeam Consulting Indonesia

Location: Remote

Posted Nov 11, 2025

The text outlines job responsibilities including SAP skill development, client service management, and day-to-day consulting activities. It lists requirements such as a bachelor's degree, 5+ years of SAP experience, English proficiency, and strong interpersonal skills. The role involves domestic and overseas travel with a focus on proactive problem-solving and time management.

Customer Success Architect

Company: GitLab

Location: Japan

Posted Nov 12, 2025

The Customer Success Architect role is strategic, focusing on aligning the platform with customer objectives and driving long-term success. Responsibilities include consultative relationships, technical enablement, and managing escalations. The hiring process involves multiple interviews and assessments.

Senior Solutions Architect

Company: ExtraHop

Location: UK

Posted Nov 12, 2025

The position summary highlights the unique focus of ExtraHops Solutions Architecture team on customer success and outcomes rather than billable hours. The role involves tackling complex business and technology problems, developing custom tools, creating data visualizations, and conducting learning sessions with customers. Required qualifications include relevant experience, understanding of networking and application design, scripting skills, and excellent communication abilities.

Sales Performance Management Consultant

Company: Delbridge Solutions Inc.

Location: Remote

Posted Nov 11, 2025

Delbridge Solutions, a fast-growing technology company, is seeking a Sales Performance Management Consultant with 2-3 years of experience. The role involves providing client-focused solutions, collaborating with teams, and delivering exceptional results. The company offers competitive salary, remote work, and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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