Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Microsoft Security Architect - Client Consulting

Company: cyclotron

Location: USA

Posted Dec 17, 2025

This job description outlines a Security Architect role with responsibilities in designing Microsoft security solutions, requiring expertise in Defender XDR, Sentinel, and cloud security. It emphasizes remote work, certifications like CISSP, and collaboration with clients. The position highlights technical leadership and security posture improvement.

Named Enterprise Account Executive

Company: Saviynt

Location: Sweden

Posted Dec 17, 2025

Saviynt, a leader in identity security, offers cloud solutions and seeks an Enterprise Account Executive in Sweden. The company emphasizes growth, a positive work environment, and equal opportunity employment.

Senior Salesforce Administrator

Company: Protolabs

Location: Mexico,Latin America

Posted Dec 17, 2025

This job posting seeks a Senior Salesforce Administrator for a remote position based in South America, requiring expertise in Salesforce platforms, automation, data management, and integration tools. The role involves leading technology initiatives, ensuring compliance, and collaborating with global teams across finance, sales, and customer service functions.

Principal Presales Engineer

Company: Twilio

Location: Japan

Posted Dec 17, 2025

This job posting highlights a Principal Presales Engineer role at Twilio with responsibilities including technical presales support, customer engagement, and product demonstrations. The position requires expertise in CPaaS/SaaS/Telecom spaces, cloud platforms, and Mandarin fluency. It offers remote work from Japan with 35% travel, competitive pay, and benefits like healthcare and parental leave.

Care Coordinator

Company: Cecelia Health

Location: USA

Posted Dec 17, 2025

Cecelia Health is a national virtual medical practice offering personalized care for chronic conditions. The Care Coordinator role involves handling calls, assessments, and member engagement through multiple platforms. The position requires healthcare experience, strong communication skills, and collaboration with clinicians.

Country Commercial Manager

Company: Fortive

Location: Australia

Posted Dec 17, 2025

The text outlines a leadership role focused on driving market growth, team development, and achieving profitability through strategic initiatives and strong market positioning.

Sr. Staff Software Engineer - Pay Group Engineering

Company: Gusto, Inc.

Location: USA

Posted Dec 17, 2025

This job description outlines a Software Engineer role at Gusto focusing on core platform development, payroll systems, and team collaboration. It details responsibilities, team structure, and qualifications, emphasizing experience with scalable systems and compliance.

Mergers and Acquisitions Architect - Client Consulting

Company: cyclotron

Location: Anywhere

Posted Dec 17, 2025

This job description outlines a Mergers and Acquisitions Architect role at Cyclotron, focusing on enterprise migrations to Microsoft ecosystem solutions. The position requires expertise in Exchange Online, Entra ID, and security tools, with emphasis on client collaboration and technical design. Cyclotron promotes diversity and offers a fully remote work environment.

Senior Global Quality Systems Specialist

Company: Fortive

Location: China,Australia

Posted Dec 17, 2025

The text describes a quality management role requiring cross-functional collaboration, compliance with regulatory standards, audit execution, training development, and continuous improvement initiatives. It emphasizes leadership in quality systems, problem-solving, and communication skills while outlining educational and experiential qualifications.

Assigned Support Engineer (AMER)

Company: GitLab

Location: North America,Latin America

Posted Dec 17, 2025

This job description outlines the role of an Assigned Support Engineer at GitLab, emphasizing technical expertise, customer support, and collaboration with cross-functional teams. It details responsibilities such as troubleshooting, content creation, and teamwork, while also mentioning salary ranges and team structure.

Implementation Consultant

Company: Blackbaud

Location: India

Posted Dec 17, 2025

A job posting for a Customer Success Services role emphasizing collaboration, project management, and nonprofit consulting. Highlights include career growth, benefits, and a supportive work environment.

Criminal Records Coordinator

Company: First Advantage

Location: USA

Posted Dec 17, 2025

This job posting seeks a Criminal Records Coordinator for a remote position in the US, emphasizing detail-oriented work, organizational skills, and compliance with background screening requirements. The role involves research, documentation review, and collaboration with agencies, with a competitive hourly salary and emphasis on diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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