Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 23, 2025

The job posting outlines a role in driving customer and commerce transformations, requiring expertise in digital strategies, stakeholder engagement, and global collaboration.

[製造・流通領域] Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights opportunities for career growth and collaboration with IBM's technologies to drive customer transformation. The role involves strategic planning, project management, and innovative solutions across various industries. Required expertise includes project leadership and IT system design, with preferred experience in stakeholder engagement and large-scale team management. The position emphasizes creativity, problem-solving, and leadership in delivering value through IBM's technology portfolio.

Designer-User Experience Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The role involves working on client projects to drive innovation and collaboration, requiring design expertise and teamwork. It emphasizes professional growth, creative problem-solving, and contributing to market outcomes through guided contributions. The position highlights opportunities for skill development, mentorship, and impactful work across diverse sectors.

Automation QA Developer (Maternity cover)

Company: IBM

Location: Sofia, BG

Posted Dec 23, 2025

This job opportunity involves QA testing, automation, and modernization efforts with collaboration across teams. The role focuses on improving processes, supporting growth, and contributing to long-term product development.

Product Manager - HashiCorp Platform Team

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description highlights a Product Manager role at HashiCorp Cloud, focusing on scale and performance engineering. The position involves leading strategy, collaborating with cross-functional teams, and ensuring reliable cloud solutions for enterprise customers. It emphasizes innovation, technical expertise, and impactful contributions to global cloud operations.

Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

Company: IBM

Location: London, GB

Posted Dec 23, 2025

This text describes a job posting for a Customer & Commerce Business Transformation Consultant at IBM Consulting. It outlines the role's responsibilities, required education (Bachelors Degree), preferred qualifications, and expertise in customer commerce transformation, digital transformation, and global team collaboration.

Web Analyst Web Data and Analytics

Company: Best Egg

Location: Remote / Flexible

Posted Dec 23, 2025

Best Egg is a market-leading financial platform focused on building financial confidence through innovative solutions and tools. The company is acquiring Barclays to expand its resources and global reach, offering competitive benefits, growth opportunities, and a collaborative culture. The role of a Web Analyst involves data analysis, reporting, and supporting business strategies with tools like Tealium and Mode.

HR Advisor with Spanish

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines the role of an HR Advisor Contact Center specialist with responsibilities in HR support, problem-solving, and teamwork. The position requires strong communication skills in Spanish and English, adaptability, and a focus on client needs.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles involving hybrid cloud/AI solutions, technical expertise, and delivering impactful results through strategic partnerships and industry expertise.

Back-End Software Developer

Company: IBM

Location: LOWELL, US

Posted Dec 23, 2025

The text describes a Software Developer role at IBM Corporation with responsibilities including backend development, agile practices, automated testing, and microservices architecture. It outlines required qualifications such as a Bachelor's degree in Computer Science and experience with Java, Docker, Kubernetes, and other tools. The position offers a salary range of $178,131 to $190,000 per year with telecommuting options.

Technology Sales Leader - Government

Company: IBM

Location: Gurgaon, IN

Posted Dec 23, 2025

This text describes a Technology Sales Leader role at IBM, emphasizing collaboration, innovation, and career growth opportunities. It highlights responsibilities such as driving technology strategy, client engagement, and sales execution, while showcasing IBM's commitment to digital transformation and making a global impact.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text describes a career role at IBM Consulting emphasizing global collaboration, client relationships, technical expertise, and career growth opportunities. It highlights responsibilities involving financial operations, process improvement, and leadership development within a supportive ecosystem.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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