Customer Service Jobs

Positions 1,442,152 Updated daily

Customer Service is reshaping how brands interact with consumers, with AI‑powered chatbots, omnichannel dashboards, and real‑time sentiment analysis driving higher satisfaction scores across e‑commerce, fintech, and cloud‑software sectors. Demand for skilled reps has surged, reflected in 1,765 open positions that offer competitive, fully disclosed salaries and flexible remote arrangements.

Roles range from Frontline Support Specialists who resolve ticket queues in Zendesk, to Technical Support Engineers who troubleshoot SaaS integrations via Jira Service Management, to Customer Success Managers who own lifecycle dashboards in Salesforce Service Cloud. Escalation Specialists and Voice/Chat agents handle high‑impact issues, while CRM Administrators maintain data hygiene and automation scripts for Intercom and Freshdesk.

Transparent pay empowers agents to negotiate overtime, bonus, and skill‑based raises, aligning compensation with CSAT and NPS metrics. It also levels the playing field for multilingual and remote teams, ensuring that every rep sees how their expertise translates into market‑competitive earnings.

Principal Engineer / Architect

Company: Home Solutions

Location: USA

Posted Dec 20, 2025

This job description outlines a senior technical leadership role at Home Solutions, focusing on architecture, backend systems, and cloud infrastructure. The position emphasizes impact, scalability, and innovation in a fast-growing market. It highlights competitive benefits, growth opportunities, and a collaborative environment for technical excellence.

Sr Data Analytics (Retention Focus)

Company: Trafilea

Location: USA

Posted Dec 20, 2025

This job description highlights a role focused on customer retention analytics, predictive modeling, and cross-functional collaboration. The company emphasizes growth opportunities, remote work, and competitive benefits while requiring technical expertise in data analysis and business intelligence tools.

Distinguished Data Systems Architect - Data Engineering

Company: GitLab

Location: USA

Posted Dec 20, 2025

This role involves leading data architecture for GitLab's SaaS and self-managed platforms, focusing on scalable systems, governance, and monetizable data services. Key skills include experience with distributed systems, cloud-native tools, and AI-driven patterns.

Sales Director

Company: Degreed

Location: USA

Posted Dec 20, 2025

This job posting highlights a high-impact Sales Director role focusing on enterprise acquisition, requiring strategic sales execution, executive presence, and key skills in value-based selling. The position offers competitive compensation ranging from $250,000 to $300,000.

Product Marketing Manager - Invoicing

Company: Mercury

Location: USA

Posted Dec 20, 2025

The text discusses the historical hawala system's role in enabling trust-based trade across regions and highlights Mercury's modern banking platform focused on quality, trust, and speed. It emphasizes their invoicing product's popularity and a job opportunity with competitive compensation and growth potential.

Sales Development Representative (French speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

Twilio's Sales Development Representative role emphasizes growth, collaboration, and competitive benefits, offering opportunities for career advancement and impactful work.

Growth Operations Manager

Company: Cobalt

Location: USA

Posted Dec 20, 2025

Cobalt provides pentesting services with a focus on agile business solutions and remote team collaboration. The company is hiring for a Marketing Operations Manager role with responsibilities spanning GTM alignment, process design, and cross-functional leadership. Cobalt emphasizes equal opportunity employment and fair compensation practices.

New Business Commercial Account Executive-Financial Services

Company: GitLab

Location: USA

Posted Dec 20, 2025

This job description outlines a New Business Account Executive role for Financial Services at GitLab, focusing on acquiring new customers and expanding the company's presence in regulated markets. The position requires expertise in B2B SaaS sales, understanding of Financial Services regulations, and managing complex sales cycles. It emphasizes strategic territory planning, stakeholder engagement, and collaboration with cross-functional teams.

Sales Enablement Manager

Company: Figma

Location: USA

Posted Dec 20, 2025

This job description highlights a critical role in connecting Figma's product roadmap with global sales teams, emphasizing opportunities to shape education programs, build scalable initiatives, and collaborate with key teams in a fast-paced environment. The role offers growth potential and a competitive benefits package.

Technical Support Associate

Company: Webflow

Location: Australia

Posted Dec 20, 2025

Webflow seeks a Technical Support Associate to enhance customer experiences, offering competitive pay, equity, and a remote-first culture focused on innovation and inclusivity.

Sales Development Representative (German speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

This job posting highlights Twilios commitment to growth-oriented careers, collaborative teamwork, and professional development. The role emphasizes building relationships, achieving goals, and working in a dynamic environment with opportunities for leadership and innovation.

Regional Director of Customer Success

Company: Cloudbeds

Location: Thailand

Posted Dec 21, 2025

This text describes a Customer Success leader role in Thailand, emphasizing cross-functional teamwork, global collaboration, and leadership in hospitality technology. It outlines qualifications, responsibilities, and desired skills for the position, highlighting cultural and professional expertise requirements.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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