Customer Success Manager Jobs in Atlanta, GA

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Looking for Customer Success Manager jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Atlanta, GA area.

Adobe Experience Manager Functional Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture Interactive is a leading digital agency that focuses on creating meaningful customer experiences. They drive growth for clients by designing, building, and running impactful experiences. Their approach involves transforming organizations, creating award-winning campaigns, and leveraging top-notch skills to build and manage platforms. They offer an end-to-end content lifecycle approach, ensuring relevant and immersive experiences. The role involves planning and performing analysis of content management activities, guiding design and implementation, and serving as a bridge between business and technical teams. The ideal candidate should have 5+ years of full lifecycle implementation experience, 3+ years in WCM applications, and a Bachelor's degree or equivalent. Bonus points for experience in eliciting business requirements, leading functional discussions, and working with various Digital Experience packaged solutions.

Manager, Customer Success Management

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 22, 2025

ServiceTitan is seeking a Manager, Customer Success Management to oversee a team of Customer Success Managers. The role involves coaching team members to achieve goals, handling escalations, and maintaining a positive team environment. The ideal candidate should have 3-5 years of people management experience, proven leadership skills, and a deep understanding of customer service. They should be solutions-oriented, adaptable, and have excellent emotional intelligence. The role offers a flexible work schedule, family-friendly benefits, ongoing learning opportunities, and a supportive company culture.

Industry X Manufacturing Automation Senior Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture is seeking a Senior Manager for Industry X Manufacturing Automation. The role involves sales origination, solutioning, leading pursuit teams, and participating in proposal development. The candidate should have a minimum of 10 years of experience in Warehouse Management and/or Warehouse Automation, and 6 years in Robotics - Warehouse Automation and/or Industrial Robotics. A Bachelor's Degree and/or MBA is preferred. The role involves managing small teams and/or work efforts, and travel for client-essential sales/delivery activities. Accenture is committed to diversity and inclusion, and offers competitive compensation, starting from $200,000 - $205,999 in Colorado.

Technology Solution Architect

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

SAP on Cloud Delivery Lead

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Oracle CC&B Functional Manager- South

Company: Accenture

Location: Atlanta, GA

Posted Jan 22, 2025

Accenture's Oracle practice is seeking a skilled professional with at least 5 years of experience in Oracle CC&B and functional testing. The role involves helping clients understand and transform their businesses using Oracle, leading project teams, and managing client relationships. The company offers a dynamic, inclusive environment with opportunities for growth and skill development. Bonus points for Oracle Cloud Certification, project management skills, and client trust-building abilities.

Customer Success Manager, Enterprise

Company: ServiceTitan

Location: Atlanta, GA

Posted Jan 22, 2025

ServiceTitan, a leading software technology platform for the trades, is seeking a Customer Success Manager, Enterprise. The role involves managing a portfolio of high-touch enterprise customers, building senior-level relationships, and collaborating with customers to solve complex problems. The ideal candidate should have 4+ years of account/project management experience, strong multi-tasking skills, and a passion for helping hard-working people. ServiceTitan offers a flexible work schedule, family-friendly benefits, ongoing learning opportunities, and a diverse, inclusive culture.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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