Customer Success Manager Jobs in Chicago, IL

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Looking for Customer Success Manager jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Chicago, IL area.

Manager, IT Infrastructure

Company: Equity Residential

Location: Chicago, IL

Posted Feb 12, 2025

Assists in proactively researching the necessary tools and processes to identify troublesome trends as they develop; help analyze/predict trends and develop a…

Senior Graphic Designer

Company: ZS

Location: Chicago, IL

Posted Feb 12, 2025

Bachelor's degree in graphic design, advertising or a related field. We are seeking a creative innovator and collaborative digital-first graphic designer with a…

Fund Accountant - Real Estate Funds

Company: Alter Domus

Location: Chicago, IL

Posted Feb 13, 2025

Taking an active part in the initial setup of any new funds take-on and liaising with independent tax specialists, lawyers, and notaries as part of the set up…

Mitigation Project Manager

Company: Real Restoration Group

Location: Chicago, IL

Posted Feb 11, 2025

Valid driver's license with a clean driving record. Conduct site inspections, develop scopes of work, and ensure project timelines and budgets are met.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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