Customer Success Manager Jobs in New York City, NY

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Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Account Executive

Company: Xplor Technologies

Location: Salt Lake City, UT

Posted Feb 03, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage various aspects of their operations. They are currently seeking an experienced Account Executive to join their team, specifically for the development of business management software for the dry cleaning industry. The role involves scaling the client base, managing the entire sales process, and providing product demonstrations to high-level clients. The ideal candidate should have a proven track record in sales, experience with software sales, and proficiency in using CRM systems like Salesforce. Xplor values empathy, honesty, and a tenacious work ethic. The position offers a base salary range of $60000 to $70000 and is fully remote, with eligibility based on working rights and time zone overlap. Xplor is committed to diversity, inclusion, and providing benefits such as gender-neutral parental leave, GiveBackDays, and mental health support.

Head of Sales Development

Company: Insider

Location: New York City, NY

Posted Feb 03, 2025

Insider, a B2B SaaS company specializing in Customer Experience and Marketing, is seeking a sales leader with 7+ years of SaaS experience. The company, recently funded with $500M Series E, offers a single platform for unique experiences, AI-driven predictions, and efficient productivity. Insider has been recognized as a leader in various reports and awards, including The Forrester Wave and G2's 2024 Software Awards. The role involves training, coaching, and leading a sales team, developing strategies, and managing the country's pipeline to meet revenue targets. The company values diversity, inclusivity, and offers competitive benefits, including a generous stock option package and a well-defined career roadmap.

Principal Partner Solutions Architect, Rovo AI

Company: Atlassian

Location: New York, NY / Remote

Posted Feb 03, 2025

Pharmacy Technician

Company: CVS Health

Location: New Century, KS

Posted Feb 03, 2025

Sales Manager

Company: Broadridge

Location: New York, NY

Posted Feb 03, 2025

CA Staff Pharmacist FT

Company: CVS Health

Location: Cathedral City, CA

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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