Customer Success Manager Jobs in New York City, NY

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Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Strategy Director- Away from Home

Company: PepsiCo

Location: Purchase, NY

Posted Feb 03, 2025

Treasury Banking Manager, Strategic Initiatives

Company: Remitly

Location: New York City, NY

Posted Feb 03, 2025

Remitly, a financial services company, is seeking an experienced Treasury Banking Manager to join their Strategic Initiatives division in New York. The role involves managing and optimizing bank relationships, developing a Treasury Banking Panel, and driving alignment across internal teams. The successful candidate will work closely with top executives to drive financial excellence and support the company's long-term success. The ideal candidate should have 7+ years of progressive experience in finance or banking, a proven track record of managing relationships with senior executives in the banking sector, strong analytical skills, and excellent communication skills.

Beauty Sales Consultant

Company: CVS Health

Location: Long Island, NY

Posted Feb 03, 2025

Specialist, Implementation

Company: Mastercard

Location: Mexico City, Mexico

Posted Feb 03, 2025

Store Associate

Company: CVS Health

Location: New Hope, PA

Posted Feb 03, 2025

Enterprise Account Manager

Company: Wix

Location: New York City, NY

Posted Feb 03, 2025

Wix is seeking a dynamic Enterprise Customer Success Manager with 5+ years of experience in SaaS customer success management, specifically with enterprise customers. The role involves managing a book of enterprise accounts, providing guidance on Wix deployment, partnering with product teams for tailored onboarding, responding to customer inquiries, conducting business reviews, fostering customer health, identifying growth opportunities, and collaborating with marketing for customer references. The role is based in New York City, with a flexible hybrid work model. The approximate base compensation is between $95,000 and $110,000, with additional variable compensation and company RSUs. Wix is a forward-thinking team focused on becoming the go-to solution for large companies looking to maximize their online potential.

Field Sales Representative (Manheim)

Company:

Location: Brooklyn, NY

Posted Feb 03, 2025

Field Technician

Company: DISH

Location: Garden City, NY

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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