Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Senior Product and Partnerships Communications Manager - (Canada)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading the development and execution of a comprehensive communications strategy to elevate Samsara's product portfolio, with a focus on AI solutions. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for different audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a high-growth environment with a vibrant culture, and the compensation package is competitive and market-aligned.

Sr. Business Systems Analyst

Company: Smartsheet

Location: Santa Ana, Costa Rica / Remote

Posted Jan 23, 2025

Customer Success Manager, Enterprise (Canada)

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The job description is for a Customer Success Manager (CSM) role with a strong focus on customer satisfaction and retention. The ideal candidate should have extensive experience in enterprise SaaS product support, particularly in building and maintaining executive-level relationships. Key responsibilities include serving as the 'voice of the customer', delivering business reviews, increasing customer adoption of platform features, maintaining product knowledge, building strategic relationships, planning account success, collaborating across functions, and managing risks. The role requires strong technical, analytical, and communication skills, with proficiency in case management systems and CRMs. Fluency in French is a plus, and a degree in Computer Engineering/Computer Science or similar work experience is required.

Senior Product Manager - Security, Compliance, Trust

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Senior Product Manager to drive the vision for its platform security capabilities. The role involves owning and evolving foundational security capabilities, collaborating with engineering teams, and partnering with stakeholders across the US and Europe. The ideal candidate should have a strong technical understanding, a proven track record of delivering results, and excellent communication skills. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Samlink BI Specialist for Regulatory Reporting

Company: Kyndryl

Location: Espoo, Finland / Remote

Posted Jan 23, 2025

Kyndryl, a company focused on designing, building, managing, and modernizing mission-critical technology systems, is seeking a BI Specialist for Samlink. The role involves designing, implementing, and maintaining regulatory reports for banks, producing data extracts, and tailoring responsibilities based on the candidate's skills. Kyndryl offers flexible working hours, continuous learning programs, comprehensive wellbeing services, team-building activities, and a company-provided mobile phone. The ideal candidate possesses expertise in Base SAS and SQL, understanding of regulatory reporting for the financial sector, proficiency in data warehousing solutions, strong problem-solving skills, and excellent communication abilities in Finnish and English.

Senior Field Event Marketing Manager - Public Sector - (Dallas, TX)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Senior Field Event Marketing Manager - Public Sector - (Miami, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Staff Developer Educator

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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