Customer Success Manager Jobs in Remote

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Looking for Customer Success Manager jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Remote area.

Senior Global Events Specialist - USA

Company: Storyblok

Location: Remote

Posted Jan 21, 2025

Storyblok is a headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle, streamlining workflows and boosting productivity. The company offers a range of benefits including a remote work stipend, home office equipment, sick leave, parental leave, annual leave, a personal development fund, a virtual stock option plan, and an international teambuilding trip. The job posting is for a Senior Global Events Specialist who will own the spotlight in planning, executing, and optimizing B2B global events. The role involves event strategy and planning, event development and execution, sales stakeholder management, lead generation, participant experience, event technology management, partner and sponsor engagement, and reporting and analysis. The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, and 7+ years of experience in planning and executing large-scale events, preferably in the technology or B2B industry.

MES Global Deployment Lead

Company: Hitachi Energy

Location: Milan, Italy / Remote

Posted Jan 21, 2025

Hitachi Energy Transformers is recruiting a Digital Transformation Leader for the Manufacturing and Operations portfolio. The role involves managing the shopfloor application landscape, including MES, Machine Connectivity solutions, and Connected Worker applications. The leader will develop the digital blueprint in partnership with key stakeholders, drive the strategic roadmap, and support the deployment of shopfloor-based IT solutions to enhance global factory network quality and efficiency. The ideal candidate should have a Bachelor's degree in IT, 10+ years of experience in IT application development and deployment, preferably with Manufacturing Execution Systems, and 5 years of experience in project management of complex global projects. ITIL 4.0, SAP, and excellent communication skills are required. The role offers opportunities for professional growth in the green energy sector and a multicultural international environment.

Senior Manager, Business Analysis

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 21, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Manager of Process Architecture. The role involves leading cross-functional process redesign and improvement initiatives, translating business objectives into optimal process design. The ideal candidate should have extensive experience in Lean and Six Sigma, strong problem-solving skills, and a proven track record in influencing senior leadership decision-making. Responsibilities include leading process reengineering activities, analyzing current state processes, designing future state processes, creating roadmaps and roll-out plans, managing stakeholders, driving change management, and educating on best practices. Qualifications include 8+ years of experience in process redesign, a Bachelor's degree, a Continuous Improvement Certification, and fluency in translating business objectives into process design.

Application Engineer, FEA / CFD

Company: Ansys

Location: Madrid, Spain / Remote

Posted Jan 21, 2025

Ansys is seeking a skilled engineer to join their Customer Excellence team. The role involves partnering with customers to solve real-world engineering problems, deploy Ansys software, and grow the business. The successful candidate will provide technical pre-sales support, perform professional services, and help translate customer requirements into new product features. Key duties include leading technical activities throughout the sales opportunity lifecycle, interacting with customers to understand their product design and digital transformation initiatives, and collaborating with product development teams. Minimum requirements include a BS/MS/PhD in a relevant engineering field, professional experience in an engineering software environment, and knowledge of Ansys software or other commercial CAE, CAD, EDA, PLM software packages. Preferred qualifications include experience in simulation, analysis, or software applications related to engineering, and fluency in Spanish or French.

Sr. Program Manager, Engineering - Supporting SaaS Security (Remote)

Company: CrowdStrike

Location: Tel Aviv, Israel / Remote

Posted Jan 21, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Program Manager with 7+ years of experience in software development. The role involves managing large scale/complex engineering projects, collaborating with teams across geo-locations, and driving project deliverables. The ideal candidate should be proficient in Jira, have experience with cloud technologies, and possess excellent communication skills. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Deductions Analyst

Company: Bradshaw Home

Location: Rancho Cucamonga, CA / Remote

Posted Jan 21, 2025

Bradshaw Home is hiring a Deductions Analyst with 2-3 years of relevant experience. The role involves managing shortage and overage claims, ensuring accuracy, and driving root cause analysis for operational improvements. Key responsibilities include reviewing claims, coordinating with various departments, maintaining logs, and presenting findings to management. The ideal candidate should have strong communication skills, be a team player, and have experience with Microsoft Office Suite, Deduction Management System, and ERP systems. The position offers competitive pay, benefits, and a dynamic work environment.

Product Owner

Company: bswift

Location: Remote

Posted Jan 21, 2025

bswift is seeking a dynamic and experienced Product Owner to lead the development and enhancement of the Emma EnrollPro platform. The ideal candidate will bridge the gap between stakeholders and the development team, ensuring the platform meets evolving client needs. Key responsibilities include defining product vision and strategy, managing the product backlog, collaborating with stakeholders, overseeing development, analyzing market trends, enhancing user experience, and leading cross-functional teams. Qualifications include a Bachelor's degree in Business, Computer Science, or a related field, at least 35 years of experience as a Product Owner, familiarity with AI-driven platforms, strong analytical skills, excellent communication skills, and leadership abilities.

Manager, Quality Assurance (Customer Operations)

Company: Affirm

Location: Remote

Posted Jan 21, 2025

Affirm, a company revolutionizing credit, is expanding its Quality Assurance team. The role involves strategic direction, program oversight, and driving quality assurance expansion. Key responsibilities include managing vendor partners, ensuring high-quality customer experiences, and developing action plans for performance improvements. The ideal candidate should have 5+ years of leadership experience in quality assurance, strong SQL and Excel skills, and a customer-centric approach. Affirm offers competitive compensation, comprehensive benefits, and a remote-first culture.

Aerospace Defense Presales Solution Consultant

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 21, 2025

Siemens Software is seeking a Solution Consultant with expertise in Teamcenter PLM tools, BOM and Change Management, and 5+ years of experience in the PLM space. The role involves engaging with customers to gather requirements, architecting solutions, and leading pursuit teams to deliver compelling customer experiences. The ideal candidate should have excellent communication skills, organizational skills, and the ability to work remotely with occasional travel. Siemens offers competitive compensation, benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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