Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior Software Engineer - Identity & Security Infrastructure

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb's Cloud Infrastructure & Identity & Security team is seeking a seasoned software developer with expertise in public cloud providers (AWS, GCP, Azure) and Identity & Security offerings. The role involves building secure, efficient, and highly available cloud native infrastructure, working with container and orchestration technologies (Docker, Kubernetes), and collaborating with other engineers to improve availability. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for cloud security. This remote-eligible position in the US requires living in a state where Airbnb Inc has a registered entity.

Senior HR Manager

Company: Adaptavist

Location: USA

Posted Jan 29, 2025

The Adaptavist Group is a global company specializing in enterprise software, tailored solutions, and quality services. They are seeking a Senior HR Manager for their North American operations, which are largely remote. The role involves managing HR initiatives, ensuring compliance with employment laws, and providing strategic advice to senior leadership. The ideal candidate should have relevant HR experience in North America, expertise in US benefits and insurance administration, and knowledge of employment laws. They should also be a strategic thinker, excellent communicator, and comfortable in a fast-paced, dynamic environment.

Enterprise Account Executive

Company: SpryPoint

Location: USA

Posted Jan 28, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking an Account Executive with 5+ years of sales experience in vertical markets, preferably utilities and local government. The AE will focus on acquiring new customers within a defined territory, managing extended sales cycles, and delivering a comprehensive value proposition to prospective clients. The role involves collaboration, team communication, and staying informed of industry trends. Qualifications include knowledge of utility software, understanding of utility operations, strong communication and negotiation skills, and proven success in meeting sales targets.

Senior | Staff Infrastructure Engineer

Company: Contentsquare

Location: USA

Posted Jan 28, 2025

Contentsquare, a global leader in experience analytics, is seeking a Senior+ Infrastructure Engineer to lead challenging projects. The role involves extending and scaling the core platform, optimizing databases, and breaking up monolithic services. The company values collaboration, intellectual curiosity, excellent communication, and a strong DevOps ecosystem. They offer competitive benefits, career development, and a culture of inclusivity.

Consumer Operations Associate

Company: Nova Credit

Location: USA

Posted Jan 28, 2025

Nova Credit is a company dedicated to creating a fairer and more inclusive financial system worldwide. They achieve this by providing innovative credit infrastructure, analytics, and workflows. Their products, such as Credit Passport®, Cash Atlas™, and Income Navigator, are trusted by major organizations to reach traditionally excluded populations. Nova Credit has been recognized as a top startup employer and innovative company. They offer a dynamic work environment, valuing diversity, intellectual honesty, and innovation. The Consumer Operations Associate role involves managing direct consumer communications, understanding regulatory requirements, and resolving complex consumer issues. The ideal candidate should have customer-facing experience, excellent communication skills, regulatory knowledge, and strong analytical abilities.

Mid-Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 28, 2025

Vonage, a global cloud communications leader, seeks a MidMarket Account Executive to drive growth and success of their APICPaaS solutions. The role involves managing the entire sales cycle, employing a value-oriented sales methodology, and collaborating with cross-functional teams. The ideal candidate should have experience in MidMarket technology sales, SaaS, Cloud, or API-based communications, with a proven track record of success in prospecting and relationship building. Benefits include comprehensive health coverage, income protection, 401k contributions, unlimited discretionary time off, and tuition reimbursement. The role is remotely based in the US with some travel required.

Software Engineer - Media Foundation

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb is seeking a Senior Backend Engineer to join their Application Foundation Org. The role involves working with a diverse team to build and improve the foundation for Airbnb's products. The engineer will contribute to the full development cycle, from technical design to launch, and will have the opportunity to shape the technical vision. The ideal candidate has 25 years of relevant software development experience, strong Java skills, excellent communication abilities, and a passion for efficiency, availability, technical quality, and system quality. The role is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Director - Growth Marketing

Company: COMPLY

Location: USA

Posted Jan 29, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, remote work flexibility, and a supportive culture. They are seeking an experienced Director of Growth Marketing to lead growth strategies, manage conversion points, and drive revenue. The role involves cross-functional collaboration, data analysis, and project management. Qualifications include 5+ years of growth marketing experience, proficiency in Hubspot and Salesforce, and a deep understanding of marketing funnel management.

Product Manager - Analytics

Company: Lattice

Location: USA

Posted Jan 28, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong analytics skills, and a proven track record in developing high-performing teams. The role involves working cross-functionally, leading the analytics platform, prioritizing product roadmap, and delivering on product and business goals. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Medical Biller and Coder

Company: Circle Medical

Location: USA

Posted Jan 28, 2025

Circle Medical, a rapidly growing telemedicine provider backed by YCombinator, is hiring a Medical Biller and Coder. The role involves reviewing patient claims, appealing denials, ensuring compliance, and communicating with clinical leadership. The ideal candidate will have excellent communication skills, organizational abilities, and knowledge of CPT and ICD10 codes. The position is remote-friendly in the US, with a competitive salary and benefits package.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Jan 28, 2025

The Strategic Account Executive role at Everstream involves driving net new logo success, identifying and securing new business opportunities, and crafting a sales strategy for growth. Key responsibilities include customer engagement, relationship development, and opportunity management. The role requires strong presentation skills, enterprise software sales experience, and a proven track record of success. Relevant experience in supply chain procurement, compliance, or risk management is preferred.

Professional Services Engineer

Company: Cyberhaven

Location: USA

Posted Jan 28, 2025

Cyberhaven is seeking a highly skilled and customer-focused Professional Services Engineer to join their dynamic team. The role involves working closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. The candidate will be responsible for the implementation and configuration process, fostering collaboration with clients, utilizing log file analysis and debugging techniques, delivering technical training, and serving as a trusted advisor. The ideal candidate should have 7+ years of experience in a similar role, a deep technical background, and excellent communication skills. The company values include thinking deeply, taking ownership, continuous learning, obsessing about customers, enjoying the journey, and reaching for ambitious goals.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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