Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior Manager - Content Marketing

Company: OfferFit

Location: USA

Posted Jan 26, 2025

OfferFit is seeking a Senior Manager for its Marketing team to lead content strategy development and enablement. The role involves creating thought leadership content, developing cross-functional content for internal teams, managing organic social media, innovating content formats, and impacting the company's growth. The ideal candidate should have SaaS content marketing experience, be structured and organized, collaborative, and entrepreneurial. The position offers a competitive salary, benefits, and opportunities for professional development.

Digital Sales Lead (QSR)

Company: Townsquare Ignite

Location: USA

Posted Jan 26, 2025

Townsquare Ignite is seeking a Digital Sales Lead with QSR industry expertise to deliver tailored, result-driven strategies. The role involves new business development, account management, and growth, with responsibilities including identifying new opportunities, building relationships, delivering sales presentations, and providing strategic guidance. The company offers a competitive commission plan, comprehensive training, and opportunities for growth. Townsquare Media is an equal opportunity employer.

Corporate Events Manager

Company: Coursera

Location: USA

Posted Jan 26, 2025

The Marketing & Communications team at Coursera is seeking an experienced Event Manager with a passion for creating memorable experiences. The role involves working cross-functionally with various teams, managing event budgets, and driving registrations for flagship events. The ideal candidate should have 7-10 years of experience in event planning, preferably in the tech or education industry, and a proven track record in driving cross-functional collaboration. Familiarity with Cvent Event Management and marketing CRMs like Salesforce is required. The role offers competitive pay and the opportunity to work in a fast-paced environment.

Analyst Relations Senior Manager

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced Analyst Relations Senior Manager. The role involves nurturing relationships with industry analysts, leading research cycles, and designing holistic analyst engagement programs. The ideal candidate should have 5+ years of experience in analyst relations, strong communication skills, and a deep understanding of technology and fintech concepts.

Operations Manager

Company: Wildbound PR

Location: USA

Posted Jan 26, 2025

The job posting is for a part-time Operations Manager position with potential for full-time employment. The role involves managing systems, workflows, and team coordination. The ideal candidate should have proven experience in operations or project management, proficiency in project management tools, and excellent communication skills. The company offers flexible work, a chance to work with passionate creatives, and the opportunity to shape processes in a growing company.

Application Engineer

Company: GuidePoint Security

Location: USA

Posted Jan 26, 2025

The Application Engineer at GuidePoint Security will work on cutting-edge IT and security solutions, demonstrating strong communication skills and ownership of applications. They will design, develop, and maintain internet/intranet applications, automate processes, and integrate disparate systems. The role requires experience with SaaS applications, REST APIs, middleware integration tools, and ticketing systems. A Bachelor's degree in Computer Science or equivalent experience, along with 7+ years of development and integration experience, is required. The position involves approximately 10% out-of-town travel and the ability to work remotely or at regional offices.

Senior Enablement Partner - GTM Readiness

Company: Dropbox

Location: USA

Posted Jan 26, 2025

The role of a Senior Enablement Partner at Dropbox involves driving the readiness and effectiveness of global sales teams, aligning gotomarket strategies with necessary tools, training, and resources. This role encompasses strategy execution, cross-functional collaboration, and sales performance optimization. The individual will work closely with senior leadership, contributing to the strategic evolution of Dropbox's sales enablement function. Responsibilities include designing and implementing global GTM readiness strategies, collaborating with cross-functional teams, creating enablement content, and driving continuous improvement in enablement programs. Basic qualifications include a Bachelor's degree, 8+ years of experience in sales enablement, and strong analytical skills. Preferred qualifications include an MBA, 10+ years of experience, and advanced proficiency in sales enablement platforms.

ArcGIS Solutions Architect

Company: phData

Location: USA

Posted Jan 26, 2025

The text describes a highly skilled and experienced professional with a strong background in ArcGIS and data platform implementations. They excel in driving data platform implementations, managing complex projects, and optimizing system performance. Their expertise is complemented by a deep understanding of aligning data infrastructure with strategic business goals. They have a proven track record in professional consulting, building scalable secure solutions, and thrive in environments that challenge them to think critically and optimize systems for continuous improvement. As a part of the Managed Services team, they are driven by a commitment to customer success and long-term growth, embracing best practices and contributing to the evolution of data platforms. Their key responsibilities include platform optimization, integration and automation, security, process engineering, application development, consulting leadership, cross-functional collaboration, and mentorship. They possess required skills such as ArcGIS expertise, client-facing skills, system monitoring and tuning, performance investigations, Python proficiency, enterprise administration, high availability configuration, and user support. Preferred skills include enterprise IT knowledge and certifications. A Bachelor's degree in Computer Science, Engineering, or a related field is highly preferred. The text also highlights the benefits of joining the company, including innovative technology, career growth, a creative culture, remote flexibility, and a remote-first work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Principal Program Manager - Product Partnerships

Company: HubSpot

Location: USA

Posted Jan 26, 2025

HubSpot's Product Partnerships team is seeking a Principal Program Manager to develop strategies for efficient collaboration with app partners, foster internal alignment, and drive customer value through deeper integrations and a better partner experience. The role involves working closely with various teams, including product engineering, developer relations, and marketing, to ensure product app feedback reaches relevant stakeholders and partners are notified of updates. The ideal candidate should have experience in designing and managing SaaS product-technology ISV partner programs, be data-driven, and skilled in stakeholder management.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 26, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Staff Program Manager, Team Effectiveness - Tech

Company: Airbnb

Location: USA

Posted Jan 26, 2025

Airbnb is seeking an experienced Staff Program Manager to lead their manager development program. The role involves creating innovative learning experiences, collaborating with various teams, and driving organizational excellence. The ideal candidate should have 8+ years of experience in L&D or HR project management, excellent communication skills, and a data-driven approach to evaluating learning experiences. The position is remote-eligible and requires an understanding of technology and engineering organizations.

Infrastructure Program Manager - Engineering

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Program Manager for the Infrastructure team. The ideal candidate will lead compliance programs, work with cross-functional teams, and drive large-scale initiatives. Minimum requirements include 3+ years of software engineering, systems engineering, or technical product/program management experience, a proactive mindset, excellent analytical skills, and strong communication abilities. Preferred qualifications include knowledge of internal control frameworks, core infrastructure, multiple compliance regulations, security risks, and experience in the payments, ecommerce, SaaS, or financial services industries.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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