Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Software Engineer - Data

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company building tools for self-employed individuals to automate taxes, expense tracking, and provide security and peace of mind. They are looking for a Data Engineer to scale their data infrastructure, optimize data pipelines, and support decision-making across the organization. The role involves designing, building, and operating large-scale data infrastructure systems, building a data platform as a service, bridging the gap between engineering and analytics, and implementing ETL infrastructures. The ideal candidate has 5+ years of experience in data infrastructure, relational databases, dbt, Airflow, and cloud-native big data infrastructure. Found offers a competitive salary range of $181,000 - $209,000, along with comprehensive benefits and a flexible vacation policy.

Customer Experience Associate

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are looking for passionate and resourceful individuals to join their Customer Experience team, focusing on account support and improving the overall customer experience. The role involves supporting customers via various channels, maintaining internal documentation, representing the Voice of Customer, and identifying process improvements. The ideal candidate has 2+ years of customer-facing experience, preferably in technology, finance, or mobile app products, and excellent communication skills.

Staff Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to join them in building unique protection programs for hosts and guests. The role involves working on complex systems, driving engineering decisions, and collaborating with cross-functional teams. The ideal candidate should have a strong background in computer science, extensive experience with backend languages, GraphQL, and large-scale applications. They should also have experience in architecting highly available services, working in a service-oriented architecture, and partnering with other leaders in setting product strategy.

Tier 3 Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Jan 24, 2025

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, generous benefits, and a commitment to diversity. They are seeking a Tier III Technical Integration Specialist to provide advanced technical services and support for customers and third-party vendors using Nextech Data Services products. The role involves technical support, customer education, collaboration, technical expertise, and process improvement. Minimum requirements include 4+ years of experience in SaaS B2B APIs and data technologies, strong SQL skills, problem-solving abilities, and a customer-centric approach.

Director of Professional Services

Company: Ottimate

Location: USA

Posted Jan 24, 2025

Ottimate, formerly Plate IQ, is seeking a Director of Professional Services to lead and mentor a high-performing team. The role involves team building, leadership, SOW ownership, project management, optimizing customer time-to-value, and providing product feedback. The ideal candidate should have 7+ years of experience in Professional Services, Customer Success, or a related field, with a focus on complex project management, customer onboarding, and team leadership. Strong technical acumen, project management skills, AP automation expertise, cross-functional collaboration, customer-centric approach, excellent communication, and analytical skills are required. Ottimate values a growth mindset, diversity, and offers competitive benefits including work from home, flexible hours, medical benefits, 401k, paid time off, and annual retreats.

Senior Assessment Content Creator - High School ELA

Company: Khan Academy

Location: USA

Posted Jan 24, 2025

Khan Academy, a nonprofit organization, is seeking a senior assessment content creator with deep knowledge of high school ELA state standards and assessment development best practices. The ideal candidate will contribute to the development of new K12 assessments, ensure alignment with state standards, and collaborate with cross-functional teams. The role offers competitive salaries, ample paid time off, remote-first culture, and the chance to work on high-impact products that are defining the future of education.

Sr. Software Engineer, Frontend / Web - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented software engineer with 5+ years of experience in building scalable web applications. The role involves working cross-functionally with product design and other engineering teams to build high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, fluency in HTML, CSS, and related web technologies, and experience with modern JavaScript, TypeScript libraries, and GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Android Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to build unique protection programs for hosts and guests. The role involves working cross-functionally with product design and other engineering teams to deliver high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, 5+ years of experience in building scalable Android applications, and expertise in GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Senior Backend Engineer - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

The text describes the evolution of global commerce through the introduction of standardized shipping containers, which significantly reduced loading times from weeks to hours. It then transitions to a job description for a software development role focused on improving card issuing and management in the payment technology sector. The ideal candidate should have 4+ years of software development experience, preferably with Haskell, and a strong understanding of product thinking and architectural decisions. The company offers competitive salary and equity ranges, and uses Covey for hiring and promotional processes.

Senior Salesforce Developer

Company: Wasabi Technologies

Location: USA

Posted Jan 24, 2025

Wasabi Technologies is a fast-growing company revolutionizing the cloud storage industry with its innovative, cost-effective, and high-performance solution. They are seeking a Senior Salesforce Developer to design and implement scalable Salesforce solutions, collaborate with cross-functional teams, and drive innovation. The role offers end-to-end accountability and the opportunity to work directly with leadership, making a tangible impact on the company's systems and processes.

Senior Product Manager - Platform (Top of Funnel Growth)

Company: Reddit

Location: USA

Posted Jan 24, 2025

Reddit is seeking a consumer product manager with 4+ years of experience to join the Top of Funnel team. The ideal candidate will have a strong background in system design, SEO, and data analysis. They will define and execute the vision and strategy for the Top of Funnel Platform, own the roadmapping process, and design experiments to measure platform product changes. The role involves partnering closely with engineering, design, and data science teams to deliver high-impact features and exceptional user experiences. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation.

Paralegal - Legal & Compliance II

Company: TrueML

Location: USA

Posted Jan 24, 2025

TrueAccord, a subsidiary of TrueML, is a company that combines machine learning with a human-based approach to transform debt resolution. They aim to help millions of consumers regain and maintain their financial health. They are currently seeking a Paralegal in their Legal & Compliance department to support their growth trajectory. The role involves proactively monitoring and optimizing processes, managing litigation, and ensuring regulatory adherence. The company offers competitive benefits including unlimited PTO, medical/dental/vision insurance, 401k, and more. They value diversity and inclusion, and are an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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