Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Developer Advocate

Company: Grafana Labs

Location: USA

Posted Dec 22, 2024

Grafana is seeking an experienced technical communicator to improve Grafana OSS and engage with open source communities. The role involves creating technical content, building relationships with the community, and providing feedback on products. The ideal candidate should have substantial technical experience, effective communication skills, and a background in a technical field.

Senior Product Manager - User Experience

Company: Incode Technologies

Location: USA

Posted Dec 22, 2024

The role of Senior Product Manager for Incodes' identity verification products involves championing seamless user-centric experiences. The key responsibilities include owning and enhancing the user experience for verification processes, using data and analytics to optimize workflows, collaborating with UX and engineering teams, implementing user feedback, and establishing KPIs for UX performance. The ideal candidate should have 4+ years in product management with a focus on UX, strong analytical skills, experience in cross-functional collaboration, and expertise in conversion optimization techniques.

Software Engineering Intern

Company: Airbnb

Location: USA

Posted Dec 22, 2024

Airbnb is seeking Software Engineering Interns for their 2025 Summer Intern Program. The interns will be integrated into a team and work on challenging projects, including driving a capstone project from end-to-end. The internship is for Bachelor and Doctorate students with at least 1 semester of school remaining. The role may include occasional work at an Airbnb office or attendance at offsites. Airbnb is committed to working with the broadest talent pool possible and strives to provide a disability-inclusive application and interview process.

Marketplace Success Manager - Education

Company: Clipboard Health

Location: USA

Posted Dec 22, 2024

Clipboard Education is a fast-growing tech startup that provides substitute teachers and classroom staff to K12 schools. They are looking for an Account Manager to act as a high-ownership, high-execution role, handling onboarding, support, and customer problem-solving for both schools and supply.

Account Manager

Company: QuinStreet

Location: USA

Posted Dec 22, 2024

This role involves managing insurance agency partner success within QuinStreets' industry-leading vertical-specific real-time performance acquisition platform QMP. The individual should be analytical, detail-oriented, and able to prioritize multiple projects under tight deadlines. The role requires working with internal teams, managing third-party media communications, and having a growth mindset.

Senior Recruiter - Early Career & Emerging Talent

Company: Airbnb

Location: USA

Posted Dec 22, 2024

This is a 6-month contractor position with Airbnb's Global Recruiting team. The role involves supporting the recruitment of nontechnical interns for Communications, Public Policy, Legal, and Finance roles. The team works with university and community partners, and the role may include occasional work at an Airbnb office or attendance at offsites. The position is US-based and remote-eligible. The role requires 4+ years of recruiting experience and strong communication skills.

Solutions Engineer

Company: Appen

Location: USA

Posted Dec 22, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms to collect and label various types of data. They are trusted by major tech companies and help build world-class AI products. Appen is committed to creating an inclusive workplace and is dedicated to ensuring all models are helpful, honest, and harmless. They are seeking a Solutions Engineer to drive technical presales engagement with prospective customers.

Relationship Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 22, 2024

The Upmarket Relationship Manager role is a crucial bridge between Lattice and customers, focusing on building and maintaining strong relationships, understanding customer needs, and ensuring successful implementation and satisfaction with the Lattice Platform. The role involves working closely with sales and technical teams, driving customer decision-making, growth, and retention. The position requires excellent communication, negotiation, and forecasting skills, as well as experience in a B2B SaaS environment and HR Technology space. The estimated annual cash salary is $127,850, with potential incentive stock options and variable compensation. Benefits include medical insurance, dental insurance, vision insurance, life AD&D, disability insurance, emergency weather support, wellness apps, paid parental leave, paid time off, commuter and parking accounts, lunches in the office, workplace amenities, stipends, and a 401k retirement plan.

Senior Manager - Experience Research

Company: Airbnb

Location: USA

Posted Dec 22, 2024

The text highlights the importance of research in Airbnb's product development, particularly for the Research team and the Senior Staff Research Manager role. The role involves managing a team of researchers, conducting high-priority primary research, and working with stakeholders to ensure product solutions meet Airbnb's high-quality standards. The ideal candidate should have extensive experience in both qualitative and quantitative research methodologies, management experience, and a strong understanding of industry best practices. The position is remote-eligible but may require occasional work at an Airbnb office or attendance at offsites.

Procurement Manager

Company: Saviynt

Location: USA

Posted Dec 22, 2024

Saviynt is seeking a highly motivated and experienced Procurement Manager to lead their procurement efforts. The ideal candidate will work closely with various departments to optimize procurement strategies and contribute to the company's growth and efficiency. The role involves vendor management, strategic sourcing, procurement process oversight, policy enforcement, budget management, compliance and risk management, systems and software management, and performance reporting.

Principal Product Manager - District and Admin Experience

Company: Khan Academy

Location: USA

Posted Dec 22, 2024

Khan Academy is a nonprofit with a mission to deliver a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically underresourced communities. They are looking for a Principal Product Manager to deliver engaging and efficacious K14 learning solutions for schools and districts, with a focus on addressing the needs of district administrators in administering the product effectively for their district classrooms. The role involves establishing the end-to-end vision and product strategy, collaborating cross-functionally on delivery, and managing and shipping successful software products with cross-functional teams at scale. The company values diversity, equity, inclusion, and belonging, and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Enterprise Sales Account Executive

Company: Quantum Metric

Location: USA

Posted Dec 22, 2024

As a remote-first company, Quantum Metric understands the importance of building an engaged, diverse, and fun place to work. They hold regular companywide events, seasonal challenges, and sponsored local outings. They also have Employee Resource Groups for various backgrounds and experiences. The role involves managing full-lifecycle sales within a greenfield territory of enterprise accounts, requiring continuous learning and massive earnings. The requirements include experience beating quota, motivated by uncapped earning potential, and ability to build credibility with stakeholders. The compensation is a base of $120,000 - $150,000 with uncapped OTE commissions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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