Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Strategic Alliances Manager

Company: Emburse

Location: USA

Posted Dec 16, 2024

Emburse is a company that aims to improve users' lives and businesses by automating manual tasks and providing a simple and amazing experience for corporate expenses and invoices management. They have over 18,000 customers and 12 million users globally, working with strategic alliances to drive distribution and deliver value. The company values collaboration, problem-solving, and a positive attitude.

Business Development Manager

Company: LI.FI

Location: USA

Posted Dec 16, 2024

LIFI is simplifying multichain DeFi for traditional financial institutions, fintechs, and service providers by offering a unified API to access all onchain liquidity across major blockchains for best price, samechain, and crosschain swaps. They are looking for a passionate Business Development Manager to build a B2B sales pipeline and drive top-level volume and revenue growth. The role requires being located in the US, preferably East Coast, and having at least 35 years of relevant BD/sales experience in the crypto/DeFi related businesses.

Staff Infrastructure Engineer

Company: Northbeam

Location: USA

Posted Dec 16, 2024

Northbeam is a rapidly growing e-commerce marketing intelligence platform company that is looking for an experienced engineer to join their team. The company values growth mindset, customer focus, ownership mentality, radical candor, and empathic disposition. They offer equity package, generous base salary, healthcare benefits, travel to meet with the team, flexible PTO policy, and 12 company-paid holidays.

NAM Analytics Technical Sales Specialist

Company: Confluence

Location: USA

Posted Dec 16, 2024

Confluence is a global company in the financial services industry seeking a Technical Sales professional with 7+ years of experience in performance attribution and risk segments. The role involves working with clients to implement SaaS-based data and analytics solutions. The company offers generous benefit packages, flexible working options, and a salary range of $135,000 to $145,000 annually.

Customer Support Specialist

Company: Heartflowinc

Location: USA

Posted Dec 16, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. They offer the HeartFlow FFRCT Analysis product, a noninvasive cardiac test supported by the ACCAHA Chest Pain Guidelines, which provides a color-coded 3D model of a patient's coronary arteries. HeartFlow is a VC-backed company with international recognition, cleared for use in multiple countries, and serving over 350,000 patients worldwide. The Customer Support Specialist role is a full-time position responsible for delivering world-class customer service for HeartFlow's web-based medical software products.

Lead Product Manager - Enterprise Architecture

Company: mParticle

Location: USA

Posted Dec 16, 2024

mParticle is seeking a Lead Product Manager to enhance the Enterprise Architecture capabilities of the mParticle platform. The ideal candidate should have experience as a Data Engineer or Architect and be excited to work at the intersection of product management and data engineering. The role involves owning the roadmap of mParticle enterprise architecture capabilities, collaborating with product owners, defining product metrics and KPIs, leading strategic planning and roadmap development, and working closely with customer-facing teams to gather feedback and iterate on product offerings.

Head of Brand Marketing

Company: Rula

Location: USA

Posted Dec 16, 2024

The text expresses a strong commitment to mental health, with a focus on creating a world where mental health is embraced and no longer stigmatized. The role of a Marketing Leader is to own and elevate Rula's brand marketing efforts, driving brand awareness and impact during rapid growth. The ideal candidate should have experience in brand marketing, leadership, and a proven track record of developing compelling brand stories that deliver measurable business impact.

Sr. Content Writer I - GTM Content

Company: Smartsheet

Location: USA

Posted Dec 16, 2024

Smartsheet is looking for a Senior Content Writer to join their Content Strategy Team. The ideal candidate is a storyteller and strategic thinker who can balance creativity with business objectives. The position involves producing high-quality engaging materials that drive brand awareness, lead generation, and customer engagement. The candidate will work closely with the design team and collaborate across functions to deliver compelling content to the right audience at the right time.

Senior Product Manager

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

The job description is for a Senior Product Manager position in Foster City CA or remotely. The role involves leading product strategy development, enhancing customer engagement, managing digital product roadmap, and collaborating with cross-functional teams. The required experience is 5+ years in product management, with a bachelor's degree in business or related fields. The expected salary range is $105,000 - $130,000 annually.

Staff Customer Success Manager

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Staff Customer Success Expert at Runway involves serving as the primary point of contact for customer portfolio management, collaborating with cross-functional teams to ensure optimal customer experience, and fostering long-term partnerships. The ideal candidate should have an agile and dynamic mentality, be comfortable with change, and willing to go above and beyond to ensure a job is done optimally.

Learning Designer

Company: PresenceLearning

Location: USA

Posted Dec 16, 2024

Presence is a leading teletherapy provider offering award-winning technology to connect speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools and organizations. They are a remote-first workforce with a focus on schedule coordination, schedule coordination, and schedule coordination. The role of the Learning Designer is to collaborate with SMEs, use instructional design principles, and ensure content meets quality standards. They will also support live events, manage the LMS, assess learning experiences, and collaborate with other departments.

Technical Support Associate - HVAC/R

Company: Budderfly

Location: USA

Posted Dec 16, 2024

Budderfly is a fast-growing private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. They are seeking a Technical Support Associate for their HVACR role, requiring customer focus, technical troubleshooting skills, and experience with HVAC, refrigeration, and electrical systems. The company offers career advancement, competitive pay, and a full benefits package. They are committed to equal employment opportunities and welcome applicants with disabilities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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