Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Trust & Safety Operations Lead

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The text describes the Operations Excellence team within Eventbrite, their role in building a team obsessed with creating the best experience for creators and attendees, and the Trust and Safety Operations Lead's role in maintaining platform integrity and ensuring operational excellence. The team focuses on trust, security, and support, and the lead is responsible for resolving complex trust and safety issues, driving proactive measures to prevent platform abuse, and leading the integration of new products into operational workflows.

Senior Solutions Engineer - Corporate (MMK)

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is seeking a Senior Solutions Engineer to inspire corporate and mid-market customers by helping them understand the art of what's possible with the Webflow platform. The role involves uncovering customer business and technical priorities, influencing product direction, and championing the customer voice. The cash compensation range for this role depends on the cost of labor in the geographic area, with figures ranging from $153,000 to $220,000 in USD for workers in the United States (Zone A and B) and $174,000 to $220,000 in CAD for workers in Ontario and British Columbia, Canada. Benefits include equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends. The role requires 3+ years of SaaS technical presales experience, a consultative approach, experience with solution and value selling, and excellent coaching, writing, and presentation skills.

Onboarding Manager - Weekend Coverage

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company building a banking stack for startups. They have grown to over 100,000 startups and small businesses since launching in 2019. They are looking for an Onboarding lead to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and overseeing project execution. The company is a financial technology company, not a bank, and provides banking services through Choice Financial Group and Evolve Bank & Trust®.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Account Manager

Company: Myriad360

Location: USA

Posted Dec 13, 2024

The text describes a role as an Account Manager for Myriad360, a company that values empathy, problem-solving, and continuous improvement. The role involves managing customer quoting and ordering, building relationships with clients, and contributing to the company's mission of challenging and enabling employees to achieve great things.

Practice Manager - Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 13, 2024

The role of a Practice Manager in the Data Science AI and ML practice at Rackspace involves being a subject matter expert, leading projects, managing direct reports, and acting as a leader within the practice. The manager will be technically focused, understand business planning, and provide tactical scope to business representatives. They will educate customers on data science and AI solutions, help with cloud migrations, and lead deep solutions and architectural discussions. The manager will also collaborate in setting up go-to-market strategies, travel up to 50% of the time, and foster an aspirational working culture within the team.

Senior Growth Marketing Operations Manager

Company: Airbnb

Location: USA

Posted Dec 13, 2024

The Marketing Operations team plays a critical role in driving the company's topline growth by executing user-facing campaigns across various channels. The team works closely with partners to deliver impactful, world-class campaigns. The role involves overseeing the end-to-end execution of marketing campaigns, managing workflows, upholding data accuracy, and facilitating seamless collaboration across teams and systems. Success is defined by the delivery of impactful campaigns that boost engagement, increase bookings, and enhance operational efficiency and scalability.

Senior Brand Media Manager

Company: Gusto, Inc.

Location: USA

Posted Dec 13, 2024

The role involves strategizing, executing, and optimizing best-in-class brand media campaigns to drive brand awareness and customer acquisition metrics. This includes developing media resource allocation, owning campaigns from end-to-end, driving development of target audience and consumption habits, managing budget, and driving continuous improvements. The role also involves leading media agency partners, driving reporting on campaign effectiveness, and working closely with internal teams.

Principal Finance Analyst, Corporate Finance

Company: MeridianLink

Location: USA

Posted Dec 13, 2024

The Corporate Finance team is seeking a finance professional to provide financial and strategic insights to drive decision making and support all Corporate Finance processes. This is an excellent opportunity to join a dynamic organization in an impactful role with frequent interaction with leaders across the business. The ideal candidate will have proven experience in financial analysis, business planning, and reporting. The role is 100% remote and highly visible. Responsibilities include preparing and managing monthly Corporate reporting and forecasting processes, analyzing drivers of financial performance, and providing strategic partnerships to key stakeholders. The successful candidate will possess a strong understanding of financial statements, business judgment, and a collaborative working style.

Director, Sales Operations

Company: Hitachivantaracorporation

Location: USA

Posted Dec 13, 2024

The text highlights the importance of data in driving business results and the role of a Strategic Sales Operations Partner in achieving market share, revenue, and margin goals. The position requires a blend of technical and business skills, experience in sales operations and strategy, and the ability to manage multiple projects and priorities. The expected base salary range is $130K-$150K.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Product Lead - Districts & Schools

Company: ClassDojo

Location: USA

Posted Dec 13, 2024

ClassDojo is a powerful network for communication, with its flagship app being the number one communication app connecting K8 teachers, children, and families globally. The company aims to give every child on Earth an education they love by actively using its network in over 95 of US schools, reaching over 50 million children in 180 countries. ClassDojo is now using this network to provide the best learning experiences in the world, with a team of the most talented entrepreneurial and innovative teammates from around the world. The company is building a company where the most talented people want to work and is looking for a lead Product Manager to expand their beloved consumer products to offerings for K12 Districts and Schools, building an enterprise B2B business to match their consumer business.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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