Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Account Executive

Company: Magnet Forensics

Location: USA

Posted Dec 13, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100 countries, their solutions are crucial in modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with a high-performance operating group, clear mission, and profitable growth. The role involves developing and executing territory plans, prospecting for new clients, cross-selling and upselling, and more. The company values integrity, accountability, and respect, and offers competitive compensation, benefits, and continuous learning opportunities.

IT Business Relationship Manager

Company: Gentiva

Location: USA

Posted Dec 13, 2024

Gentiva is a company that provides hospice palliative home health and personal home care services. They offer physical, spiritual, and emotional support to patients and their families. The company believes in better care for caregivers and clinicians, which they achieve through ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits. They are looking for an IT Business Relationship Manager to join their team, with a minimum of 35 years of experience as a business analyst or related testing support role. The company offers a comprehensive benefits package, including a salary range of $85k-$95k, medical and dental insurance, wellness programs, 401k match, PTO, FMLA, ADA, and other federal and state required leaves, short and long-term disability, HSA contribution, mileage or fleet car program, cell phone reimbursement, and short-term incentive.

Data Analytics Manager

Company: Cribl

Location: USA

Posted Dec 13, 2024

This role involves leading a data analytics team, overseeing business intelligence, data analysis, and data strategy. The role requires balancing strategic vision with operational execution to drive data-informed decision making and foster a culture of analytics excellence. The ideal candidate has 3+ years of experience managing a data team, strong communication and organization skills, and experience with the modern data tech stack.

Customer Service Representatives/Streaming Services

Company: Sutherland

Location: USA

Posted Dec 13, 2024

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The role offers an attractive hourly rate, paid training, generous PTO, and 401k. It also provides monthly recognition and incentive programs, medical dental and vision benefits, EAP health and wellness programs, and more. A strong promote-from-within policy is in place.

Senior Manager Delivery

Company: Appen

Location: USA

Posted Dec 13, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms. They are trusted by major tech companies and help build innovative AI systems. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer remote job opportunities and expect high-performing project management skills.

Senior Technical Program Manager

Company: Wasabi

Location: USA

Posted Dec 13, 2024

Wasabi is a fast-growing company offering innovative cloud storage solutions. They are seeking a Senior Technical Program Manager to lead engineering programs and GTM launches. The role involves managing engineering projects, executing GTM strategies, and collaborating with cross-functional teams.

Infrastructure Engineer

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is looking for an Infrastructure Engineer to make their core product services more reliable, scalable, and efficient. The role is remote, first-time friendly, and offers a competitive cash compensation package tailored to different geographic markets. The engineer will work on creating and testing reliable cloud infrastructure services, balancing reliability, scalability, and cost efficiency concerns. They will also collaborate with product engineering teams and participate in design discussions, code reviews, on-call, and incident response processes.

Accounting Associate

Company: Strapi

Location: USA

Posted Dec 13, 2024

Strapi is a globally distributed team of over 60 creative and productive individuals, offering a fully remote, inclusive, and diverse environment. They are seeking an Accounting Associate to support financial close, maintain General Ledgers, prepare financial reconciliations, and consolidate financial statements. The role requires strong knowledge of transfer pricing and managing tax compliance processes. The candidate should have a Bachelor's Degree in Accounting, US GAAP experience, and proficiency in Excel, QuickBooks, and Google Sheets.

Product Marketing Manager

Company: COMPLY

Location: USA

Posted Dec 13, 2024

COMPLY is a high-growth organization offering comprehensive benefits, unlimited PTO, and remote work flexibility. They are seeking a Product Marketing Manager to conduct research, analysis, and positioning for their compliance solutions. The role involves market research, expansion and adoption, and product launches. The compensation range is $110,000 - $120,000 per year.

Sales Executive - Salesforce

Company: TTEC Digital

Location: USA

Posted Dec 13, 2024

TTEC Digital is seeking a Salesforce Practice Specialist to drive revenue growth and expand the client base for their Salesforce practice. The ideal candidate should have 10+ years of experience in an enterprise space with consulting and technical delivery experience, 8+ years in a quota-carrying and sales role, and experience with Salesforce technology solutions. The position offers a competitive salary, benefits, and the opportunity to participate in an annual incentive program.

Customer Onboarding Project Manager

Company: Cyderes

Location: USA

Posted Dec 13, 2024

The text describes a job posting for a Project Manager at Cyderes Cyber Defense and Response. The role involves managing day-to-day onboarding of new accounts, ensuring project timelines are met, and coordinating with internal and external teams. The company values experience, communication skills, and a willingness to take corrective actions. They are an equal opportunity employer.

Customer Success Manager II

Company: Toast

Location: USA

Posted Dec 13, 2024

The text describes a role within Toast, a restaurant technology company, as a Customer Success Manager (CSM). The CSM will engage with customers, provide strategic support, and drive activation and adoption across Toast's product suite. The role requires technical knowledge, data-driven decision making, and the ability to diagnose customer issues and develop strategies. The starting pay rate is $82,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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