Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Senior Training Lead

Company: InDebted

Location: USA

Posted Dec 07, 2024

InDebted is a global company providing debt collection solutions using technology and human touch. They use AI and machine learning to personalize the collections journey and promote positive customer experiences. The company is rapidly expanding and has recently completed a Series C funding round. They are looking for a training and development professional with extensive experience in customer service environments and training across various channels.

QA Manager - Consumer Complaint & Adverse Events

Company: Nutrafol

Location: USA

Posted Dec 07, 2024

The job description for the Quality Assurance Manager position at NUTRAFOL involves leading the Consumer Complaint Adverse Event Management Program, ensuring compliance with FDA guidelines, and managing a team. The role requires a Bachelor's degree in quality assurance or a related field, 5+ years of experience in dietary supplement quality, and knowledge of FDA guidelines and GMP standards.

VP - Revenue Operations

Company: Olo

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a VP Revenue Operations at Olo, a leading restaurant technology provider. The role involves leading sales operations, capacity planning, productivity review, market segmentation, territory carving, quotaincentive design, headcount allocation, and more. The candidate should have 12+ years of progressive sales and sales operations experience, B2B SaaS experience, and a strong understanding of sales processes and methodologies. The company offers great benefits and a competitive salary range.

Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a Community Manager position at Airbnb. The role involves managing outbound communications in global and two-way channels, driving communications and go-to-market strategies, and collaborating with various teams to oversee communications and campaigns. The ideal candidate should have a blend of strategic communications and marketing backgrounds, experience collaborating with technical and creative teams, and a passion for Airbnb's mission and community.

Senior Product Manger - MetaMask (Portfolio + Mobile)

Company: Consensys

Location: USA

Posted Dec 07, 2024

Consensys is a leading blockchain and web3 software company that has been at the forefront of innovation since 2014. They offer a suite of products including MetaMask, Infura, Linea Diligence, and their NFT toolkit, Phosphor. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. They are looking for a product manager to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers.

Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that aims to improve the lives and businesses of its users by providing a SaaS solution for corporate expenses and invoices. They focus on automating manual tasks, saving users time, and ensuring compliance. Their solutions are tailored for companies of various sizes, from startups to enterprises like Microsoft, Pinterest, Bosch, and Estee Lauder. The role of an Account Executive involves finding and closing deals with companies over 500+ employees, articulating the company's service benefits, developing a strategic territory plan, and maintaining an adequate pipeline to exceed business objectives.

Data Analyst

Company: Octane Lending

Location: USA

Posted Dec 07, 2024

Octane is revolutionizing recreational purchases by offering a seamless end-to-end digital buying experience. They connect people with their passions using cutting-edge technology and innovative risk strategies to make lifestyle purchases like powersports vehicles, RVs, and OPE fast, easy, and accessible. Octane adds value throughout the customer journey, supports customers throughout their loan with superior loan servicing, and has a remote-first company structure with over 550 employees and 30 OEM and 4000 dealer partners.

Senior Strategist - Pharma Media

Company: Springandbond

Location: USA

Posted Dec 07, 2024

Spring amp Bond is a digital media agency specializing in pharmaceutical and medical device marketing. They are seeking a Senior Strategist to join their remote-first team. The role involves overseeing client projects, managing strategic deliverables, collaborating with internal teams, and conducting market research. The company offers a remote-first team environment, comprehensive benefits, and is an equal opportunity employer.

Global Cloud Alliances Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Global Cloud Alliances Manager to lead and expand partnerships with AWS and Google Cloud. The role involves developing overall go-to-market strategies, managing alliances, and amplifying Grafana Labs' presence within the cloud ecosystem. The candidate should have 10+ years of experience in building SaaS ISV partnership programs and fluency in AWS and Google Cloud services.

Sr. Enterprise CSM

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their Enterprise team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, and drive increased growth and satisfaction. They will also establish a trusted strategic advisor relationship with each assigned client and drive continued value of their products and services.

Account Executive - SMB

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that helps businesses manage corporate expenses and invoices, with a focus on automating manual tasks and providing a simple and amazing experience for CFOs and employees. They have a wide range of customers, from startups to enterprises like Microsoft and Pinterest. The company is looking for an Account Executive for SMB to attract small business leads and meet quarterly sales goals.

Licensed Claims Team Lead

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are committed to diverse cultural programs. The role of the Claims Team Lead involves owning the well-functioning of the claims team, ensuring efficient claims handling, and providing an excellent customer experience. The company offers flexible PTO, employee stock options, and social initiatives. The salary range for this role is between $49,000 and $77,000.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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