Customer Success Manager Jobs in USA

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Looking for Customer Success Manager jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the USA area.

Engineering Manager - Machine Learning

Company: Runway

Location: USA

Posted Dec 04, 2024

The role involves leading a high-performing ML team, developing and deploying state-of-the-art ML systems, and building a diverse team of engineers. The candidate should have 2+ years of team lead/engineering manager experience, 4+ years of industry engineering/research experience, and a strong background in ML projects. They should be experienced in large-scale distributed training, have expertise in machine learning frameworks like PyTorch or TensorFlow, and have an empathetic and inclusive leadership style.

IT Lead

Company: Command Holdings

Location: USA

Posted Dec 04, 2024

CeLeen, an operating firm of Command Holdings, is seeking an Acting IT Lead to support their contract with the USAIDs Office of Transition Initiatives. The role focuses on strategic alignment between business needs and IT systems, providing leadership and coordination for the IT team. The ideal candidate should have strong management and communication skills, understanding of IT systems and agile processes, and the ability to lead a multidisciplinary team.

Data Product Manager

Company: Tealbook

Location: USA

Posted Dec 04, 2024

TealBook is looking for a delivery-driven and results-oriented Data Product Manager to lead the creation and evolution of data products that support their go-to-market functions. The role involves working closely with cross-functional teams to identify opportunities for expanding value to customers, resulting in increased TealBook revenue and sustainable cost models. The Data Product Manager will collaborate with teams to understand business needs, gather requirements, and identify opportunities for innovative data solutions. They will also contribute to Build or Buy analysis, identify sources, lead evaluation of sources, and provide a summary of analyses and recommendations to the leadership team. The role requires being a Subject Matter Expert for any data sources associated with data products, providing clarity and focus to diverse teams and stakeholders, and working with data scientists and data-focused engineering teams to provide priorities and data requirements. The Data Product Manager will also track data quality, analyze and identify opportunities for improvement, and work with the engineering team to drive cost and operational efficiency in data collection and management.

Research Manager - Foundation Models

Company: Runway

Location: USA

Posted Dec 04, 2024

The role of a Research Manager at Runway ML is to manage and grow the team, working with engineering and product teams to transition research into production and deliver user value. The ideal candidate has 4+ years of industry experience as a research scientist in computer vision, high emotional intelligence, and experience in translating product and business objectives into technical strategies.

Technical Consultant

Company: Vercel

Location: USA

Posted Dec 04, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. Vercel is looking for a Technical Consultant to assist Enterprise customers with technical problems and questions. The role requires expertise in the technical elements of the product, clarity of instruction, and a passion for digging deep to find and resolve issues. The Technical Consultant will help establish Vercel's reputation as a company that is exceptional at helping its customers meet their goals.

Member of Support Staff

Company: Runway

Location: USA

Posted Dec 04, 2024

Runway is building a tool to make content creation easy and accessible for creatives. They are growing their support team and are open to remote candidates based in the US or Canada. The support role involves answering tickets, learning about the product, and contributing to the foundational team. They are looking for fast learning individuals with a passion for tech, creativity, and AI.

Credit Risk Lead

Company: Cardless

Location: USA

Posted Dec 04, 2024

Cardless is a credit card and loyalty platform for consumer businesses, with 9 credit cards launched including for major mall operators and airlines. They help businesses bring imaginative card programs to life, with a focus on data-driven problem solving and fair lending regulations. The role of Credit Risk Lead involves managing credit risk across partner brands, developing tools for risk management, and ensuring adherence to policies and procedures. The ideal candidate has a STEM degree or Economics focus, 5+ years in credit risk, and experience with R, Python, SAS, and SQL. They should be familiar with the consumer credit landscape and fair lending regulations.

Senior Customer Success Manager

Company: SuccessKPI Inc.

Location: USA

Posted Dec 04, 2024

SuccessKPI is seeking a Customer Success Manager to drive adoption and customer success in a growing portfolio of top-tier customer accounts. The role offers opportunities for career development, growth, and building industry relationships. The candidate must reside in one of the following states: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, NY, PA, TN, TX, VA, or WA.

Senior AI/ML Engineer, Machine Learning Operations

Company: Onebrief

Location: USA

Posted Dec 04, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and is expanding its customer roster, including COCOMs and Service Components worldwide. They are looking for a Machine Learning Engineer focused on MLOps to establish and refine AIML deployment pipelines, enhance operational efficiencies, and ensure scalability and reliability in delivering machine learning solutions to production.

UI/UX Web Designer

Company: CALSTART

Location: USA

Posted Dec 04, 2024

This text is a warning about recruiting scams, emphasizing that legitimate communication from the recruitment team will come from an official email address and not involve texting or Zoom chat. The text also provides information about CALSTART, a mission-driven organization focused on transportation decarbonization and clean air. It then describes a UI/UX Web Designer role with responsibilities, qualifications, and desired qualifications. The text mentions a salary range and encourages applicants who don't meet all qualifications to apply. It also highlights CALSTART's commitment to employees' personal well-being and offers generous benefits. The text concludes by mentioning the company's inclusive environment.

VP, Enterprise Sales

Company: BlueConic

Location: USA

Posted Dec 04, 2024

BlueConic is an international startup that is growing fast and seeks a sales leader to thrive in a fast-growing startup and play a critical role in their future success. The role involves managing a portfolio of top 20 enterprise prospect accounts, leading and executing complex Enterprise RFPs, meeting and exceeding quota, providing thought leadership, serving as the SME for BlueConics CDP and Experiences CDOS, providing accurate forecasts and reports, working closely with marketing, customer success, and product teams, and being a champion for BlueConics mission.

Grant Writer

Company: Grantify

Location: USA

Posted Dec 04, 2024

Grantify is seeking experienced Grant Writers with a passion for crafting compelling content that drives success for innovative businesses. They are looking for freelancers who can help businesses secure government funding and offer regular projects, collaboration with a high-performing team, and the freedom to work remotely in the US. The role requires proven experience in grant writing, exceptional written communication skills, strong attention to detail, and the ability to work independently and collaborate effectively with a remote team.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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