Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Senior Scrum Master - Microsoft Dynamics

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The job posting is for a Senior Scrum Master position for Microsoft Dynamics in Springfield, IL. The role involves managing project schedules, resources, risks, and reporting. The candidate will provide guidance, serve as an escalation point, support customers, and define requirements based on the latest Dynamics 365 architecture. Key responsibilities include facilitating SAFe Scrum ceremonies, coaching Scrum teams, removing impediments, and promoting cross-team collaboration. Required skills include Agile and SAFe expertise, Microsoft Dynamics knowledge, team facilitation and leadership, collaboration and communication, and impediment removal. Beneficial skills include backlog management, technical tools proficiency, continuous improvement, metrics and reporting, stakeholder management, adaptability, and relevant certifications. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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