Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

AWS Connect Specialist

Company: rockITdata

Location: Washington DC

Posted Jan 26, 2025

rockITdata, a certified minority and woman-owned small business, offers comprehensive consulting services with a focus on management and IT. They leverage AI and machine learning technologies to help clients build efficiencies, decrease costs, and drive better outcomes. The company provides four distinct offerings: consulting services, application development and sustainment, mission support, and contact center solutions. They are currently seeking an experienced AWS Connect Specialist to join their Emerging Solutions team, focusing on Contact Center services. The ideal candidate will have extensive experience in implementing contact center solutions, strong handson experience with AWS Connect and related AWS services, and proficiency in at least one programming language.

EASE Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Jan 26, 2025

Capital One is seeking a Product Manager for their growing team in Capital One Shopping. The ideal candidate should have a strong background in data analysis, SQL, and emerging technologies. They should be comfortable working with backend products, have a customer-first mindset, and be a strategic thought leader. The role involves leading teams of software and data engineers, understanding enterprise data requirements, and creating a vision and roadmap for the product. The minimum annual salary for this role is $144,000 for remote positions and ranges up to $197,200 for on-site positions in New York City and San Francisco.

Office Manager, Bethesda, MD

Company: Aledade

Location: Washington DC

Posted Jan 26, 2025

Aledade, a public benefit corporation, is seeking an Office Manager for its downtown Bethesda office. The role involves managing day-to-day operations, maintaining a welcoming office space, procuring supplies, coordinating catering, managing deliveries, organizing events, and collaborating with colleagues and clients in a dynamic environment. The position requires excellent communication, organizational, and customer service skills. Preferred qualifications include 3+ years of experience as an Office Manager, proficiency in Google Suite, and knowledge of office equipment. The company offers a comprehensive benefits package, flexible work schedules, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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