Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 24, 2025

J.P. Morgan Chase is seeking a Private Client Advisor for Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and client acquisition. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client relationships, and a valid Series 7 and Series 66 (63/65) license. Preferred qualifications include CFP® certification and a Bachelor's degree. The role requires a commitment to goals-based planning, integrity, and digital innovation. J.P. Morgan Chase offers a competitive total rewards package, including base salary, commission-based pay, and benefits like health care, retirement savings, and mental health support.

Sr. Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The Starshield project leverages Starlink technology for national security efforts, focusing on earth observation, communications, and hosted payloads. The company is seeking a Sr. Security Software Engineer to design and build security infrastructure, develop security features, and maintain production systems. The ideal candidate has a strong background in security software development, cryptography, and network security, with excellent communication skills and the ability to work in a team.

Application Management Technology Services Lead - Global Information Security

Company: Merrill

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a Technology Services Lead for their Global Information Security (GIS) team. The role involves managing day-to-day activities, providing leadership, and supporting commercial and custom software applications. Key responsibilities include delegating work, supervising processes, and managing on-call schedules. The ideal candidate should have 5+ years of Application Management and Support experience, Systems Engineering expertise, and a deep understanding of complex environments and security principles. Proficiency in Windows and Linux server support, and strong analytical and communication skills are required. The role offers a competitive salary range of $90,900.00 - $157,900.00 annualized, and is eligible for discretionary incentives and benefits.

Business Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Store Manager II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Jan 24, 2025

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division in Washington, D.C. The role involves leading a team to grow the business, manage a medium-sized store, and ensure a legendary customer and employee experience. Key responsibilities include managing a team, developing business strategies, and driving operational excellence. The ideal candidate should have an undergraduate degree, 4+ years of related experience, and strong leadership, coaching, and business development skills. TD Bank offers competitive compensation, growth opportunities, and a comprehensive benefits package.

Technical Program Manager-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 24, 2025

Deloitte's Core Business Operations (CBO) portfolio offers an opportunity to make an immediate impact by helping clients solve business challenges. The role involves leading project development and implementation, ensuring they are completed on time and within scope. This includes interfacing with all project stakeholders, developing detailed project plans, and managing vendor tasks. The ideal candidate should have a Bachelor's degree, active Top Secret security clearance, and over 10 years of project management experience. Preferred qualifications include Agile practices/program management experience, Jira experience, and a degree in an IT-related field. Deloitte's Government and Public Services (GPS) practice, with over 15,000 professionals, serves federal, state, local government clients, and public higher education institutions, focusing on operational value, modernized mission solutions, and enhanced technology innovation.

IT Consultant

Company: KeenLogic

Location: Washington DC

Posted Jan 24, 2025

KeenLogic is hiring a Systems Consultant for a hybrid role in Washington DC, supporting the US Senate Office of the Sergeant at Arms. The role involves providing expert support for hardware and software systems across Windows and Apple environments, troubleshooting technical issues, and ensuring efficient technology utilization. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and proficiency in supporting both Windows and Apple environments. Exceptional communication skills are required for preparing and delivering technical briefings and reports. The candidate should also be willing to stay updated with the latest technologies and adapt to evolving technical environments.

RF and Network Analysis Engineer, Regulatory (Starlink)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies to enable human life on Mars. The company's Starlink project, a global broadband internet system, is already serving 3 million users worldwide. SpaceX is seeking a Regulatory (Starlink) RF AND NETWORK ANALYSIS ENGINEER to support legal and policy advocacy, ensuring regulations enable and protect this ground-breaking service. The role involves technical analyses, modeling, simulation, and strategic regulatory recommendations. The ideal candidate will have a Bachelor's degree in electrical engineering, experience in MATLAB, Python, or similar tools, and 1+ years of RF/antenna domain experience.

Maintenance Technician - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Maintenance Technician at Capital One Arena is responsible for supervising and managing all unit activities related to facility maintenance and engineering services. The role involves leadership, client relationship management, and financial performance. Benefits include comprehensive health, dental, vision, and work/life resources, with compensation ranging from $90,000 to $100,000. Aramark values employee development and offers opportunities for growth and skill enhancement.

Inventory Coordinator

Company: Coca-Cola

Location: Washington, DC

Posted Jan 24, 2025

Senior Manager, Global Government Affairs and Public Policy - Executive and Regulatory

Company: ServiceNow

Location: Washington, DC

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager for Global Government Affairs and Public Policy. The role involves advising leadership on policy, legislative, and regulatory issues, particularly in cybersecurity, AI, cloud, and enterprise software. The successful candidate will represent ServiceNow in meetings with government officials, work closely with internal teams, and monitor policy developments. Qualifications include 5-10 years of experience in policy, legislative, and regulatory topics, strong writing and interpersonal skills, and a deep understanding of ServiceNow's business. The position is based in Washington, D.C. with a base pay of $143,300 - $250,700.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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