Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

LifeRay Platform Implementation Specialist

Company: BridgePhase

Location: Washington DC

Posted Jan 23, 2025

BridgePhase is seeking a LifeRay Platform Implementation Specialist to join their team, supporting the Department of Homeland Security. The ideal candidate will have advanced knowledge of Liferay DXP architecture and internals, with 7+ years of experience implementing enterprise-level content management or digital experience platforms. The role involves architecting and leading complex Liferay DXP implementations, designing custom workflows, content structures, and dynamic page templates, and providing technical oversight for performance optimization, security hardening, and scalability improvements. The company values integrity, honesty, respect, and fosters collective success, with a focus on innovation and positive disruption.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Billing/Program Control Specialist

Company: BryceTech

Location: Washington DC

Posted Jan 23, 2025

BryceTech, an Equal Opportunity Employer, is seeking an experienced BillingProgram Control Specialist. The role involves managing accounts receivable, generating monthly AR invoices, supporting month-end close procedures, communicating with clients and management, and processing subcontractor vendor invoices. Qualifications include a BS in Accounting and 5+ years of relevant billing and program control experience, with Unanet Financials experience required. BryceTech offers competitive benefits including a comprehensive health plan, 401k with company match, and educational reimbursement.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

ServiceNow Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

Accounts Payable Manager

Company: BryceTech

Location: Washington DC

Posted Jan 23, 2025

BryceTech, an Equal Opportunity Employer, is seeking an experienced Accounts Payable Manager for the MDV location. The role involves managing the entire accounts payable process, including accurate data entry, timely payments, cash management, vendor payment management, direct communication with clients and management, credit card reconciliation, and expense report processing. The ideal candidate should have a BS in Accounting and 7+ years of relevant experience, with experience in Unanet Financials being a plus. BryceTech offers competitive benefits, including a comprehensive health plan, 401k with company match, and an educational reimbursement program.

General Manager 2 - Environmental Services / Custodial

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Senior Living is seeking a General Manager 2 for Environmental Services at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves managing housekeeping and custodial teams, driving client satisfaction, and supporting a diverse workforce. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have previous director-level experience in senior living or healthcare, strong financial acumen, and excellent leadership skills.

Technical Account Manager

Company: Everbridge

Location: Washington, DC

Posted Jan 23, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, configuration support, and training. The role involves ensuring positive customer experiences, establishing governance models, conducting stakeholder meetings, and developing product education programs. The TAM will also serve as a customer advocate within Everbridge, troubleshoot issues, and provide Critical Event Management support. The estimated salary ranges from $118,000 - $140,000, with comprehensive benefits.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Jan 23, 2025

Crown, a global Fortune 500 packaging manufacturer, is seeking a Graphics Process Flow Specialist for an immediate opening in Ambler, Pennsylvania. The role involves developing, implementing, and supporting Esko Webcenter and Automation Engine, managing cross-functional relationships, and providing user support in graphic application related issues. The ideal candidate should have 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong team-playing abilities.

Corporate Finance and Contract Administrator

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Corporate Finance and Contract Administrator for their team in McLean, VA. The role involves comprehensive contract administration, staff accountant support, and financial management duties. The company values innovation, quality, and compliance, and offers a competitive compensation and benefits package. They prioritize work-life balance and employee growth.

Help Desk Support Analyst

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Help Desk Support Analyst to join their team supporting the US Army PEO Soldier Project Manager Soldier Medical Devices PM SMD at Ft Detrick MD. The role involves managing desktop computer functionality, providing hardware and software services, and working as part of Tier 1 and 2 service teams. The company values innovation, quality, and compliance, and offers competitive compensation and benefits. The ideal candidate should be a US citizen with an active DoD security clearance, IAT Level II or higher certification, and 12 years of service desk experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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