Customer Success Manager Jobs in Washington DC

58,179 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Roving Sales & Marketing Associate

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate with a customer-focused mindset, strong communication skills, and social media proficiency. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters career development and growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Jan 21, 2025

Brilliant Earth is seeking a full-time Jewelry Consultant for their Fairfax VA showroom. The role involves guiding customers through the sales process, managing high volumes of leads, and providing personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and the ability to work collaboratively. Brilliant Earth offers competitive compensation, career growth opportunities, diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Head of Child Safety Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to user safety and data security through its U.S. Data Security (USDS) division. The company's mission is to inspire creativity and bring joy, and this is reflected in its various teams, including Trust & Safety, Security & Privacy, and Engineering. A specific focus is the Child Safety Team, responsible for protecting vulnerable populations from online child sexual exploitation and abuse (CSEA). They work closely with legal, product, policy, engineering, and data teams to improve prevention and detection systems. The role of Head of Child Safety Operations involves overseeing daily operations, ensuring compliance with legal requirements, and collaborating with cross-functional teams to enhance tools and processes. TikTok values diversity, inclusion, and employee wellbeing, offering comprehensive wellbeing programs and reasonable accommodations for candidates with disabilities or other needs.

Branch Manager - Washington DC Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 21, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Senior PAC Manager

Company: Kraft Heinz

Location: Washington DC

Posted Jan 21, 2025

Kraft Heinz is seeking a Senior PAC Manager with at least 7 years of experience in PAC and government relations. The role involves managing the day-to-day operations of the Political Action Committee, developing and executing plans to solicit eligible employees, and ensuring compliance for the Government Affairs function. The position also includes assisting the Global Head of Government Affairs, managing special projects, and office management tasks. The company offers a comprehensive Total Rewards package, including wellness benefits, 401k matching, and a high discretionary bonus. The job posting emphasizes the company's commitment to diversity, inclusion, and employee wellbeing.

Sr. Manager , Digital Product - Fraud, Waste & Abuse (FWA) Program

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Sr. Manager, Digital Product for Fraud, Waste & Abuse (FWA) to oversee the maintenance and growth of the FWA program, delivering ~$75M in impact annually. The role involves understanding and knowing the product strategy, prioritizing new features, interpreting customer feedback, developing project plans, and serving as the voice of the POA. The ideal candidate should have 5+ years of product management experience, 5+ years in healthcare analytics, and 3+ years meeting project milestones. Preferred qualifications include knowledge of fraud, waste and abuse identification, cross-functional partnership experience, financial acumen, API experience, and Agile/Lean/Six Sigma skills. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

ServiceNow Hardware Asset Manager HAM Pro

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a fully remote ServiceNow Hardware Asset Manager to manage and optimize clients' IT assets. The role involves overseeing the entire asset lifecycle, from procurement to retirement, and requires strong technical expertise, project management skills, and understanding of IT asset management best practices. The manager will lead a team responsible for maintaining inventory of IT serialized equipment, valued at over $1 billion, ensuring data accuracy for sound business decisions. The role involves collaborating with various IT and business teams, defining asset management strategies, and driving continuous improvement initiatives. Required qualifications include 5+ years of asset management experience, proficiency in ServiceNow HAM Pro, and experience with Excel, Visio. Preferred qualifications include ServiceNow CMDB and SAMPro experience, and MicroFocus Asset Manager experience.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19. Labcorp is an Equal Opportunity Employer committed to diversity and inclusion.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

Related Pages