Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Salesforce Developer - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 10, 2025

CoreSphere is hiring a Senior Salesforce Developer for a fully remote position. The ideal candidate will have 10+ years of experience in Salesforce development, strong knowledge of Apex, Lightning Components, and Visualforce, and proficiency in SFDX. The role involves designing and developing business applications, performing fit-gap analysis, and providing technical assistance. The candidate should be a team player with excellent communication skills and the ability to work independently. CoreSphere offers competitive pay, benefits, and a fast-growing environment.

Manager, Marketing Data & Analytics

Company: MarketBridge

Location: Washington DC

Posted Jan 08, 2025

Marketbridge is a growth consulting and marketing firm seeking a Marketing Analytics Manager with 5+ years of experience in data-driven consulting, market research, or a similar role. The ideal candidate will have expertise in analytics, storytelling, and project management, and will be responsible for overseeing client projects, delivering insights, and mentoring junior staff. Marketbridge offers a competitive compensation package, flexible paid time off, and a benefits experience centered around wellness. The company fosters an entrepreneurial culture, values its employees, and encourages participation in humanitarian and environmental nonprofit organizations.

Investment Operations Business Specialist

Company: MassMutual

Location: Washington DC

Posted Jan 08, 2025

The Investment Operations Business Consultant role at MassMutual involves partnering with investment data business users and technology teams to evaluate and interpret changes within the Investment Ecosystem. The role requires owning regular vendor meetings, addressing software issues, and driving resolution. The team oversees securities-related data and provides expertise to projects across the organization. The ideal candidate should have a Bachelor's degree, 5+ years of investment data and operations experience, and 3+ years of software release testing experience. MassMutual offers regular meetings, mentorship, networking opportunities, and a strong ethical business environment.

Regional Sales Manager, Federal | Fully Remote DC Metro

Company: HireVue

Location: Washington DC

Posted Jan 08, 2025

HireVue, a leading provider of modern hiring solutions, is seeking a Regional Sales Manager for Federal Sales. The role involves identifying and driving new business, managing sales activities for assigned Federal Civilian agencies, and implementing sales strategies to meet revenue objectives. The ideal candidate should have 5+ years of experience selling SaaS products to the US Federal Government, a proven track record of overperforming quota, and strong executive communication skills. The position is remote, with some travel expected. HireVue offers flexible paid time off, medical, dental, and vision benefits, and is committed to equal treatment and opportunity in all aspects of recruitment and employment.

Director, Technical Program Management - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Director of Technical Program Management. The ideal candidate will have a strong technical background, exceptional communication skills, and experience in building scalable platforms. They will join a team of innovative leaders and have the opportunity to grow the TPM practice. The role involves designing and building data-intensive solutions, building distributed systems, and delivering large and complex programs. The salary range for this remote position is $197,500 - $225,400.

Staff Contractor Program Security Officer (R3053)

Company: Shield AI

Location: Washington DC

Posted Jan 08, 2025

The job posting is for a Contractor Program Security Officer (CPSO) with extensive experience in DoD Special Access Programs. The role involves managing and developing security programs, ensuring adherence to laws and policies, and serving as the primary interface with government agencies. Key responsibilities include program security administrative tasks, maintaining personnel security records, conducting access eligibility determinations, and implementing security controls. The ideal candidate should have DoD Top Secret clearance with SCI eligibility, strong communication skills, and experience with DoD systems of record. Preferred qualifications include a Bachelor's degree and systems knowledge.

Zscaler Engineer

Company: UltraViolet Cyber

Location: Washington DC

Posted Jan 07, 2025

UltraViolet Cyber, a leading unified security operations company, is seeking a Senior Zscaler Engineer with extensive experience in supporting large and federal customers. The role involves ongoing operations support, engineering, and optimization of the Zscaler product suite, including ZIA, ZPA, ZDX, and ZCC. The engineer will also be responsible for designing and engineering network data flow, producing documentation, interfacing with company executives and government personnel, and supporting communications within major cloud environments. The ideal candidate should have a strong understanding of security threats, tactics, and procedures, as well as a well-rounded understanding of various IT products and protocols. The position requires US citizenship and a clean background check.

Customer Solutions Architect - Capital One Software - (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The role involves partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals. The ideal candidate should have past experience working as a Customer Solutions Architect, technical presales, or a similar role. They should be able to identify customer pain points, translate them into Capital One Software solutions, and help customers align technical and business outcomes. Key responsibilities include cultivating trust and building relationships with customers, advocating for customer needs, managing relevant customer activity, and leading cross-functionally to achieve organizational objectives.

Field Marketing Manager

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

The job posting is for an experienced Field Marketing Manager to lead regional marketing strategies, collaborate with sales teams, and drive sales growth. The role involves developing comprehensive marketing plans, conducting market research, and managing budgets. The ideal candidate should have a Bachelor's degree in Marketing or a related field, 3+ years of experience in field marketing, and strong communication skills. The position offers a competitive salary range of $95,000 - $110,000 and benefits. The role requires travel and proficiency with marketing tools like HubSpot and Salesforce.

Director of Integrated Media Strategy

Company: Love & Company

Location: Washington DC

Posted Jan 07, 2025

Love & Company, a national leader in senior living marketing, is seeking a Director of Integrated Media Strategy. The role involves overseeing and participating in all aspects of media, including strategy and planning, campaign execution, performance optimization, client reporting, and trend monitoring. The ideal candidate should have a Bachelor's degree or relevant experience, 5+ years of experience in paid media management, and proficiency in various media platforms. Strong analytical skills, teamwork, and communication abilities are required. Love & Company values trust, innovation, and continuous improvement.

Community Outreach Manager

Company: Truth Initiative

Location: Washington DC

Posted Jan 09, 2025

The Manager Community Outreach at Truth Initiatives is responsible for strengthening connections with diverse communities, including Black Latino LGBTQ communities. The role involves developing and executing programs that promote cessation initiatives and freedom from nicotine addiction. Key responsibilities include program development, community and stakeholder engagement, strategic leadership, capacity building, data management, and collaboration. The ideal candidate should have a minimum of 4-6 years of experience in community engagement, grassroots organizing, or outreach within Black Latino and/or LGBTQ communities. The position is based in Washington DC with a hybrid work schedule and occasional travel.

Strategic Account Manager

Company: Phoenix Contact

Location: Washington DC

Posted Jan 07, 2025

Phoenix Contact is seeking a seasoned professional with a Bachelor's degree or equivalent in a technical discipline and 5+ years of experience in Industrial Controls and Automation Sales. The role involves leading strategic initiatives for Hyperscale Data Center customers, developing strategic roadmaps, and managing project transitions. The candidate must be proficient in R3BASE selling skills, have excellent interpersonal skills, and be able to travel extensively. Phoenix Contact offers a comprehensive benefits package and is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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