Customer Success Manager Jobs in Washington DC

58,193 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Social Worker (MSW) - Discharge Planning/Case Management

Company: Kaiser Permanente

Location: Olympia, Washington

Posted Dec 04, 2024

This job posting is for a Clinical Social Worker position, offering a variety of services in primary care or home health settings. The role involves providing social work interventions, psychosocial assessments, and coordinating care plans. The ideal candidate should have a Masters degree in Social Work, relevant licensure, and at least one year of experience. Excellent communication skills and experience in a multidisciplinary team are required. Preferred qualifications include care coordination experience and familiarity with electronic charting.

Senior Manager, Global Government Affairs and Public Policy - Legislative

Company: ServiceNow

Location: Washington, DC

Posted Dec 04, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager for Global Government Affairs and Public Policy. The role involves representing ServiceNow before the U.S. Congress, building relationships with key leaders, communicating with internal teams about policy initiatives, and monitoring developments in areas like AI, tax, trade, cybersecurity, and procurement. The ideal candidate will have extensive experience in government affairs, strong leadership skills, and a deep understanding of technology issues. The position is based in ServiceNow's Capitol Hill office in Washington, D.C., with a base pay range of $143,300 - $250,700.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Management Trainee

Company: Enterprise Mobility

Location: Washington, DC

Posted Dec 04, 2024

Enterprise is currently recruiting for its esteemed Management Training Program, offering a career path with numerous opportunities for growth. The role, located in SW or SE Washington DC, includes comprehensive training, mentoring, and a culture of promotion from within. The compensation package is robust, with a targeted first-year annual compensation of $60,194, plus potential to earn up to $64,000. Benefits include health, dental, vision insurance, life insurance, prescription coverage, a 401(k) retirement plan, and employee discounts. The company, a world-class portfolio of brands, values its employees and provides opportunities for growth. The Management Trainee will learn various aspects of the business, including customer service, sales, marketing, finance, and operations, with a focus on putting customers first.

Personal Banker

Company: PNC

Location: Washington, DC

Posted Dec 04, 2024

PNC is seeking a Personal Banker for its Brookland branch in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. Preferred qualifications include experience in retail lending, selling, and understanding customer needs. The position requires 3+ years of experience or equivalent education and product knowledge. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more. The base salary range is $46,800.00 - $73,450.00.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting team development, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 04, 2024

Fannie Mae is seeking a Risk & Strategy Lead Associate for a flexible hybrid role. The position involves conducting compliance and operational risk evaluations, analyzing and presenting results, and maintaining awareness of environmental changes. The ideal candidate will have 4 years of relevant experience in compliance, audit, SOX, operational risk, or strategy development, along with strong writing skills and attention to detail. Familiarity with strategic planning, change management, and D&I-related policies is beneficial. Fannie Mae offers a flexible work environment and competitive benefits.

Chef Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 04, 2024

Sodexo is seeking a Chef Manager for MedStar Washington Hospital Center in Washington DC. The role involves managing daily food production, ensuring Sodexo Culinary Standards, managing food costing and controls, developing menus, and managing inventory. The ideal candidate should have a strong culinary background, excellent leadership and communication skills, previous experience in high volume facilities, and knowledge of Sodexo Food Management System. Sodexo offers a comprehensive benefits package including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Federal Financials Business Consultant Junior

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking a Junior Federal Financials Business Consultant for a position in Fairfax, VA. The role involves working with clients to solve financial, budget, and audit remediation challenges. Key responsibilities include developing knowledge of clients' industries, creating SOPs, assessing financial processes for automation opportunities, and providing quality client support. Required qualifications include 2-5 years of accounting/financial experience, federal financial management/accounting experience, and knowledge of federal financial regulations. Desired qualifications include experience with Momentum, audits, SAP Business Analytics, and automation tools. The compensation range is $49,400.00 - $116,000.00. CGI offers comprehensive benefits and a supportive work environment.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 04, 2024

Compass, a real estate company founded in 2012, is seeking a Strategic Growth Manager for a fully onsite role in Washington, DC. The SGM will drive net-new revenue by attracting top-producing agents to Compass, emphasizing the company's value proposition in technology, marketing, culture, and growth. This role involves direct sales to decision-makers, requiring strong interpersonal skills, self-starter attitude, excellent communication, and organizational abilities. The base pay range is $90,000-$110,000 annually, with potential bonuses and equity. Compass offers comprehensive benefits, including health insurance, retirement plans, and various leave options, fostering a collaborative and inclusive culture.

Acquisition Marketing Specialist

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post is seeking an Acquisition Specialist to join their subscriptions marketing team. The role involves executing strategies to increase customer engagement and conversion, collaborating with product teams, and implementing global initiatives to drive growth. The position offers comprehensive benefits, including competitive medical coverage, pension, and paid time off.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 04, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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