Customer Success Manager Jobs in Washington DC

58,205 open positions · Updated daily

Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Retail Key Holder

Company: Kendra Scott

Location: Washington, DC

Posted Oct 31, 2024

Kendra Scott, a fashion-lifestyle brand, seeks a Key Holder to support store leadership, ensure a WOW guest experience, and drive sales. The ideal candidate should have retail experience, passion for customer service, strong problem-solving skills, and a positive attitude. They must be flexible, organized, and communicate effectively. The role involves maintaining store safety, building brand awareness through community initiatives, and collaborating with the team to provide exceptional service.

Sr. Systems Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

The Leidos National Security Sector is seeking a Senior Systems Administrator for a position at the Pentagon. The role involves supporting the G2 Army MI Enterprise / SENTINEL program, providing IT services, and managing Microsoft server infrastructure. Key responsibilities include administering Active Directory services, integrating new technologies, and leading projects. The ideal candidate should have a Bachelor's degree with 8+ years of relevant experience or a Master's degree with 6+ years, along with an active DoD TS/SCI security clearance and DoD 8570 (8140) certification. Preferred qualifications include knowledge of systems like ACAS, Azure, DHCP, DNS, HBSS, Hyper-V, Microsoft 365, SCCM, SharePoint, SQL, SMTP, and VMware, as well as experience with help desk ticketing tools and PowerShell.

Relationship Banker - Northeast Financial Center

Company: Merrill

Location: Washington, DC

Posted Oct 31, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Full Time Branch Ambassador - DC Cluster

Company: Capital One

Location: Washington, DC

Posted Oct 31, 2024

Capital One is seeking a Full Time Branch Ambassador for the DC Cluster. The role involves providing exceptional customer service, handling transactions, and resolving inquiries. The ideal candidate is friendly, engaging, and digitally savvy, with a growth mindset and compliance awareness. Preferred qualifications include an associate's degree, 2+ years of retail or banking experience, and cash handling experience. The annual salary range for this role in Washington D.C. is $48,048. Capital One is an equal opportunity employer committed to diversity and inclusion.

Barista -Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $21.55-$22.55, with comprehensive benefits including medical, dental, vision, and retirement savings plans. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines. Aramark is committed to equal employment opportunities and fostering professional growth.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

Leidos' National Security Sector is offering a Help Desk Support Specialist position at the Pentagon. The role involves providing ITIL-aligned service desk support for a Microsoft Enterprise software environment, managing incident tickets, service requests, and change requests. The position requires an active Top Secret SCI DoD security clearance and at least 5 years of related technical support experience. The ideal candidate should have DoD IAT Level II certification and be able to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire. The pay range is $49,400.00 - $89,300.00.

Research Editor, Due Diligence

Company: Dow Jones

Location: Washington, DC

Posted Oct 31, 2024

Dow Jones is seeking a Research Editor for its Due Diligence team. The role involves creating high-quality reports on companies and individuals using public and proprietary databases. The editor will ensure reports meet client requirements for accuracy and timeliness, and contribute to the creation and maintenance of guidelines and tools. The ideal candidate will have excellent English writing skills, fluency in at least one additional language, strong research skills, and knowledge of international affairs. Previous experience in Due Diligence is preferred. Benefits include comprehensive healthcare, retirement plans, and lifestyle programs.

Social Worker (MSW) - Discharge Planning, Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

This job posting is for a Clinical Social Worker position that involves providing a wide range of services in primary care or home health settings. The role includes conducting psychosocial assessments, providing counseling, coordinating care plans, and consulting with multidisciplinary teams. The ideal candidate should have a Masters degree in Social Work, relevant licensure, and at least one year of experience. Additional preferred qualifications include care coordination experience, knowledge of social case management, and familiarity with electronic charting.

Cashier - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring a Cashier with an hourly rate of $20.65. The role involves operating a register, handling transactions, greeting customers, maintaining a clean work environment, and ensuring product stock levels. Previous customer service and cash handling experience is preferred. Benefits include medical, dental, vision, and work-life resources. The company emphasizes equal employment opportunity and non-discrimination.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality general radiographic and specialty images, positioning patients for optimal imaging, and adhering to safety standards. The job requires strong communication skills, a commitment to customer service, and strict adherence to radiation safety and infection control practices. A Graduate of an approved accredited radiologic technology program is required, along with certification as a Radiologic Technologist in Washington.

Medical Office Administrator I - Spokane WA (Veradale/South Hill)

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Oct 31, 2024

This job involves managing and coordinating medical operations, directing program design and implementation, and ensuring departmental performance. The role requires a bachelor's degree in healthcare or related field, or equivalent experience. Key responsibilities include creating a culture of compliance, maintaining knowledge of Kaiser Permanente's policies, and managing programs for care delivery and administrative operations. The ideal candidate will have broad healthcare knowledge, experience in program development, and strong interpersonal skills.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Oct 31, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, D.C. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19 and possess strong communication skills, the ability to work independently or in a team, and flexibility for overtime.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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